Patient Access Associate | 40 hours a week | Patient Access WB

Great River Health Systems; West Burlington (IA); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

Paid time off (PTO)

Education Assistance Program

Life, AD&D, Long-Term Disability

Job summary

Great River Health Systems seeks a Patient Access Associate to be the first point of contact for patients, families, and visitors. You will register patients, collect data, schedule appointments, and coordinate with clinicians to optimize workflow and resources.

You will verify demographics and insurance, handle payments, obtain required consents, and maintain confidentiality in an EMR system while delivering exceptional customer service in a fast-paced environment.

Qualifications

• Customer service experience in healthcare or front-desk settings preferred.
• Strong communication and interpersonal skills with patients and families.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Register patients and collect demographic/insurance information accurately.
• Schedule appointments and coordinate with clinical teams to optimize flow.
• Verify insurance, obtain authorizations, and assist with payments and documentation.

Skills

Customer service

Communication

Organizational skills

Data entry

Privacy/compliance

Education

High School Diploma or GED

Tools

EMR system

Telephone switchboard

Job description

Minimum Hiring Wage:From $18.89 per hourJob Details:Shifts fall between 6:00 AM and 7:00 PM, or 3:30 PM to 12:00 AM, depending on department assignmentEvery 3rd weekend (required)2 holidays per year (required)Job Description:A Brief OverviewThe Patient Access Associate serves as the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience. Responsibilities include handling patient registration, scheduling appointments, coordinating with clinical teams, verifying patient demographics and insurance information, collecting payments, compliance with all state and federal regulations, obtaining signatures for required consents, and managing patient data with accuracy and confidentiality. The associate is responsible for providing exceptional customer service, effectively communicating with clinical staff, and addressing patient inquiries or concerns. This role requires proficient organizational skills, attention to detail, effective communication, the ability to manage multiple tasks in a fast-paced environment, and a commitment to upholding the organization's standards for patient care and satisfaction.What you will doServe as the first point of contact for patients, families, and visitors, providing a welcoming and professional experience.Register patients efficiently and accurately, collecting all necessary personal and medical information.Schedule patient appointments and coordinate with clinical teams to optimize workflow and resource utilization and prepare and distribute appointment reminders and follow-up communications to patients.Confirm patient demographics and insurance details, including securing necessary insurance prior authorizations and verify insurance benefits and eligibility to facilitate smooth billing and claims processing.Collect and process payments, including co-pays and outstanding balances, in a timely and accurate manner.Obtain signatures for required consents and legal documentation, ensuring compliance with organizational policies.Handle incoming calls by providing information, directing callers to the appropriate department or personnel, and accurately recording and relaying messages.Maintain strict confidentiality of patient information and manage data with precision and care; update and maintain accurate patient records and documentation in the electronic medical system.Ensure compliance with all applicable state and federal regulations related to patient access and data privacy.Assist in troubleshooting and resolving registration or scheduling issues, escalating when necessary.Verify provider orders to ensure all requirements are met, including accuracy, completeness, and compliance with organizational policies and external regulations. Confirm and validate orders from outside providers (Conversion Physicians) to ensure proper documentation and authorization.Monitor and manage appointment availability, making adjustments as needed to accommodate patient needs.Educate patients on organizational procedures, financial policies, and available resources or assistance programs.Operate a multi-line switchboard to manage calls and announce emergency codes overhead, when required.Qualifications:H.S. Diploma or General Education Degree (GED) (preferred)Previous healthcare experience (preferred)Benefits:We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:Competitive base payMatching retirement programsHealth, Dental and Vision plansHealth Savings and Flexible Spending AccountsEmployee discounts including car rental, cell-phone plansEmployer-paid, Long-Term Disability, Life, and AD&DPaid time off (PTO)Education Assistance ProgramEmployee Assistance ProgramEmployee Referral Bonus ProgramDiscounted cafeteria mealsPaid Parental LeaveEmployee Service Recognition programVoluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital IndemnityGreat River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.