Patient Access Associate I

Emerson Hospital; Concord (MA); On-site; USD 26,000 - 37,000; Part time

Job summary

Emerson Hospital in Concord, MA is seeking a Part Time Patient Access Associate I for an evening shift (3:00pm–11:30pm). The role involves patient registration, insurance verification, admissions coordination, and bed assignment to support accurate financial processing.

As the first point of contact, you’ll communicate with patients and families, maintain confidentiality, and ensure compliance with payer requirements while delivering a welcoming experience.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years experience in hospital registration, patient access, or healthcare billing preferred.
• CHAA certification preferred.
• Knowledge of third‑party payers and insurance verification processes.
• Understanding of Medicare billing practices and healthcare regulations.
• Experience with hospital billing and revenue cycle workflows.
• Strong computer skills and familiarity with registration or billing systems.
• Excellent attention to detail and organizational skills.
• Effective communication across diverse populations.

Responsibilities

• Register patients accurately and efficiently for hospital and clinical services.
• Coordinate patient admissions, discharges, and bed assignments.
• Verify insurance coverage and eligibility with third‑party payers.
• Collect and enter demographic and financial information into hospital systems.
• Ensure compliance with Medicare and insurance billing regulations.
• Communicate clearly with patients, families, and clinical staff.

Skills

Insurance verification

Medicare billing

Revenue cycle workflows

Registration systems

Attention to detail

Interpersonal skills

Confidential information handling

English communication

Education

High school diploma or equivalent

Tools

Registration systems

Billing systems

EMR systems

Job description

Patient Access Associate I

Schedule: Part Time

Pay Range: $19.00 - $27.68 / Hourly

Shift: Evening shift

Hours: 3:00pm - 11:30pm

About this role

Be the First Point of Connection in Patient Care

Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the healthcare system. In this position, you'll handle patient registration, admissions, insurance verification, and bed assignment-ensuring both excellent service and accurate financial processing.

Reporting to the Supervisor and Manager of Patient Access, you'll help support efficient patient flow while protecting the financial integrity of the organization through accurate data collection and billing practices.

What You'll Do

• Register patients accurately and efficiently for hospital and clinical services
• Coordinate patient admissions, discharges, and bed assignments
• Verify insurance coverage and eligibility with third-party payers
• Collect and enter demographic and financial information into hospital systems
• Ensure compliance with Medicare and insurance billing regulations
• Communicate clearly with patients, families, and clinical staff
• Maintain confidentiality and safeguard sensitive patient information
• Support revenue cycle processes and help minimize billing errors

Required Education

• High school diploma or equivalent preferred

Required Experience

• 1-3 years of experience in hospital registration, patient access, or healthcare billing preferred

Preferred Certification

• Certified Healthcare Access Associate (CHAA) preferred

Key Skills & Strengths

• Knowledge of third-party payers and insurance verification processes
• Understanding of Medicare billing practices and healthcare regulations
• Experience with hospital billing and revenue cycle workflows
• Strong computer skills and familiarity with registration or billing systems
• Excellent attention to detail and organizational skills
• Strong interpersonal and customer service skills across diverse populations
• Ability to manage confidential information with accuracy and discretion
• Effective communication skills in English (reading, writing, and speaking)

Why Join Us?

• Play a vital role in both patient experience and hospital operations
• Gain experience in healthcare revenue cycle and access services
• Collaborative, team-oriented work environment
• Opportunities for professional growth and certification support