Patient Access Associate 2

Inova Health System; Leesburg (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Inova Health System is seeking a dedicated Patient Access Associate 2 for a full-time position at their Outpatient Specialty Rehab Center. The role involves admitting and scheduling patients, conducting insurance verifications, and ensuring exceptional patient care and communication. Ideal candidates will have a High School Diploma or GED and relevant experience in a healthcare setting. Join a leading healthcare provider committed to quality care and team member well-being.

Benefits

Medical, dental, and vision coverage

Tuition and Student Loan Assistance

Mental Health Support

Qualifications

• 1 year of healthcare patient access experience or relevant experience.
• Bachelor's degree in lieu of experience is acceptable.

Responsibilities

• Responsible for admitting and scheduling patients.
• Conducting insurance verifications and providing financial counseling.
• Ensuring patient safety and effective communication.

Skills

Problem Solving

Communication

Active Listening

Customer Service

Education

High School Diploma or GED

Job description

Inova Outpatient Specialty Rehab Center, affiliated with Loudoun Hospital is looking for a dedicated Patient Access Associate 2 to join their team. This is a full-time, day shift position from Monday – Friday between 8:00 a.m. – 5:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefit

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associate 2 Job Responsibilities:

• Responsible for admitting/scheduling patients, conducting insurance verifications and providing financial counseling.
• Ensure patient safety by demonstrating effective problem solving and effective communication skillsets.
• Expresses sincere concern and empathy when dealing with customer complaints and engaging in active listening
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle. Bachelor’s degree in lieu of experience.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receiveconsideration for employment without regard to age, color, disability, gender identity orexpression, marital status, national or ethnic origin, political affiliation, pregnancy (includingchildbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation,veteran status, genetic information, or any other characteristics protected by law.