Patient Access Associate 1

Inova Health; Fairfax (VA); On-site; USD 34,000 - 56,000; Full time

Job summary

Inova Fairfax Medical Campus is seeking a full-time Patient Access Associate 1 to enhance the patient experience through effective communication and problem-solving. This role offers competitive benefits, including health coverage, retirement matching, and education assistance. Join a recognized leader in healthcare safety and quality to make a meaningful impact in patient care.

Benefits

Medical, dental and vision coverage

Retirement matching

Tuition and Student Loan Assistance

Mental Health Support

Paid time off and paid parental leave

Qualifications

• 1 year of customer service or experience in a medical setting.
• Education can be in lieu of experience.

Responsibilities

• Completes assignments independently and improves workflow processes.
• Explains insurance benefits and validates insurance information.
• Coordinates with departments to assist patients and documents required information.

Skills

Communication

Problem Solving

Education

High School Diploma or GED

Job description

1 week ago Be among the first 25 applicants

Job Description

Inova Fairfax Medical Campus is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift from Monday – Friday, between 9:30 a.m. – 6:00p.m

Job Description

Inova Fairfax Medical Campus is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift from Monday – Friday, between 9:30 a.m. – 6:00p.m

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.
  
  

Patient Access Associate 1 Job Responsibilities

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  
  

Minimum Qualifications

• Education: High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).
  
  

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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