Patient Access Associate

OSF HealthCare; Washington (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare at Saint Francis Main Campus (Illinois Neurological Institute) seeks a Patient Access Associate to ensure complete medical records, verify demographics and insurance, and explain financial responsibilities to patients. You will support registration and pre-registration, answer phones, and collaborate with the clinical team for complex care needs.

The role requires 1 year of office or customer service experience, proficiency in Microsoft Office, and the ability to navigate

Qualifications

• Education: High school diploma or GED.
• Experience: 1 year in an office clerical setting or customer service.
• Skills: Proficient with Microsoft Office and basic website navigation; strong communication.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record.
• Explain services and collect financial responsibilities to patients.
• Provide excellent patient service over the phone or in person; maintain clear communication.
• Collaborate with clinical team and assist with coverage as needed.

Skills

Microsoft Office

Website navigation

Problem solving

Conflict management

Time management

Oral communication

Written communication

Education

High school diploma or GED

Tools

CPT4

ICD9/10

HCPCS

Medical terminology

Job description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This position is located on the Saint Francis Main Campus at Illinois Neurological Institute and entails supporting several busy specialty clinic offices. The scope of work will include answering phones, pre-registration, reminder phone calls, onsite registration and collaboration with the clinical team caring for patients with complex care needs. Cross-training in CHOI/CVI offices is required, to assist with coverage as needed.

POSITION SUMMARY

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS

• Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment.
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months.

PREFERRED QUALIFICATIONS

• Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF HealthCare is an Equal Opportunity Employer