Front Office Assistant Family Practice

OSF HealthCare; Alton (IL); On-site; USD 24,000 - 27,000; Part time

Job summary

OSF HealthCare is seeking a Front Office Assistant to provide exceptional customer service to patients and families in a welcoming office setting. You will handle scheduling, registrations, co-pays, and communication with insurance companies to determine benefits and prior authorizations.

The role emphasizes patient-first interactions, efficient clerical tasks, and teamwork with providers and staff in a medical practice front office. This is an hourly position based in Illinois.

Qualifications

• High School or GED is required.
• Customer service experience is required.
• Typing, filing, and telephone skills are required.
• Basic Microsoft Office proficiency is required.
• Excellent customer service skills are essential.

Responsibilities

• Greet and assist patients, families, and support persons in person or over the phone.
• Schedule appointments and procedures; manage registrations and co-pays.
• Communicate with patients and insurance companies about benefits and authorizations.

Skills

Customer service

Typing

Telephone skills

Microsoft Office

Education

High School or GED

Job description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

Required Qualifications

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

Preferred Qualifications

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.