Patient Access Associate

Jobtailor; Paducah (KY); On-site; USD 34,000 - 52,000; Full time

Job summary

Mercy - Lourdes Hospital in Paducah, KY is seeking a Patient Access Clerk to support hospital admissions, assign MRNs, verify insurance, and pre-register patient accounts. You will process physician orders, handle point-of-service collections, and use auditing tools to ensure compliance and accuracy.

The role requires HS diploma, CRCR within 6 months, and on-site work with shifts 11:00 a.m.–11:30 p.m. or 6:00 p.m.–6:30 a.m.

Qualifications

• 1+ years of customer service experience.
• Openness to innovation, including AI.
• High School Diploma/GED required.
• CRCR Certification within 6 months of hire (company paid).
• Must reside and be authorized to work within the United States.
• Must be able to work on-site at Mercy - Lourdes Hospital in Paducah, KY.

Responsibilities

• Perform admitting duties for all patients admitted for hospital services.
• Assign accurate MRNs and complete medical necessity and compliance checks.
• Provide patient instructions and collect insurance information.
• Receive and process physician orders and operate the telephone switchboard.
• Meet point-of-service collection goals and conduct account audits for accuracy.

Skills

Customer Service

Innovation Mindset

On-site Work

Education

CRCR Certification

Tools

ABN Software

Quality Auditing Systems

Telephone Switchboard

Job description

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Meet point-of-service collection goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts and obtain demographic, insurance, and financial-liability information
Collect point-of-service collections and past-due balances, including payment-plan options
Explain consent and patient education forms, obtain signatures, and witness signatures
Review insurance eligibility and enter benefit data to support collections and clean claims
Screen medical necessity using ABN software and distribute required forms

Requirements

• 1+ years of customer service experience
• Openness to innovation, including AI
• High School Diploma/GED required
• CRCR required within 6 months of hire (company paid)
• Must reside and be authorized to work within the United States
• Must be able to work on-site at Mercy - Lourdes Hospital in Paducah, KY
• Availability for full-time 11:00 a.m.–11:30 p.m. or 6:00 p.m.–6:30 a.m. shifts

Core Competencies

Demonstrates expertise in patient admission processes, including medical necessity checks, insurance verification, and point-of-service collections. Proficient in using auditing systems and conducting account audits to ensure compliance and accuracy.

Highest-signal resume keywords

• Patient Admission Duties
• Medical Necessity Checks
• Insurance Verification
• CRCR Certification
• Customer Service Experience

ATS Optimization Keywords

Hard Skills

• Medical Necessity Checks
• Point-of-Service Collections
• Account Audits
• Insurance Eligibility Review
• Data Entry
• Patient Education
• Demographic Information Collection
• Payment-Plan Options
• Statistical Data Reporting
• Consent Form Management

Soft Skills

• Openness to Innovation
• Communication Skills
• Attention to Detail
• Interpersonal Skills
• Problem-Solving Skills

Certifications & Qualifications

• CRCR Certification

Industry Keywords

• Patient Access
• Healthcare Compliance
• Insurance Information
• Financial Liability
• Medical Records Number (MRN)

Tools & Technologies

• ABN Software
• Quality Auditing Systems
• Telephone Switchboard