Patient Access Associate

Jobtailor; Charleston (SC); On-site; USD 32,000 - 48,000; Full time

Job summary

Jobtailor is seeking a Patient Access Specialist to join our Charleston, SC team on-site at RSFH - Roper Hospital. You will handle MRNs, verify medical necessity, collect insurance data, and support POS collections with professionalism.

The role requires a minimum 1 year of customer service experience, a CRCR within 6 months, and a US work authorization. Expect full-time hours, Monday–Friday, 8:00am–4:30pm, in a hospital setting.

Qualifications

• 1+ years of customer service experience.
• CRCR certification within 6 months of hire; company paid.
• Must reside in and be authorized to work within the United States.
• Must work on-site at RSFH - Roper Hospital, Charleston, SC.
• Full-time hours, Monday–Friday, 8:00am–4:30pm.
• High School Diploma/GED required.

Responsibilities

• Assign accurate MRNs.
• Complete medical necessity and compliance checks.
• Provide patient instructions and excellent customer service.
• Collect insurance information and process physician orders.
• Operate the telephone switchboard.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to correct accounts.
• Conduct account audits and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits.
• Make inbound and outbound calls to obtain demographic, insurance, and patient financial information.
• Collect point-of-service payments and past-due balances, including payment plan options.
• Explain consent forms and obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms.
• Review insurance eligibility responses and select applicable insurance plan codes.
• Enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using ABN software and distribute/document ABNs and other forms.

Skills

Customer Service

Excellent Communication

Inquisitive Nature

Openness to Innovation

Education

High School Diploma/GED

Tools

ABN Software

Quality Auditing Systems

Telephone Switchboard

Job description

• Assign accurate MRNs
• Complete medical necessity and compliance checks
• Provide patient instructions and excellent customer service
• Collect insurance information and process physician orders
• Operate the telephone switchboard
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to correct accounts
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
• Collect point-of-service payments and past-due balances, including payment plan options
• Explain consent forms and obtain required signatures and witness names
• Explain and distribute patient education documents and required forms
• Review insurance eligibility responses and select applicable insurance plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Screen medical necessity using ABN software and distribute/document ABNs and other forms

Requirements

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation, including AI
• High School Diploma/GED required
• CRCR required within 6 months of hire; company paid
• Must reside in and be authorized to work within the United States
• Must be able to work on-site at RSFH - Roper Hospital, Charleston, SC
• Must be available for full-time hours, Monday–Friday, 8:00am–4:30pm

Core Competencies

Demonstrates expertise in patient account management, including insurance verification, compliance checks, and point-of-service collections. Proficient in customer service and effective communication to enhance patient experience and operational efficiency.

Highest-signal resume keywords

• Customer Service Experience
• Insurance Verification
• Point-of-Service Collections
• CRCR Certification
• Medical Necessity Compliance

ATS Optimization Keywords

Hard Skills

• Medical Necessity Checks
• Account Auditing
• Data Entry
• Insurance Plan Code Selection
• Payment Processing

Soft Skills

• Inquisitive Nature
• Openness to Innovation
• Excellent Communication

Certifications & Qualifications

• CRCR

Industry Keywords

• Patient Access
• Healthcare Compliance
• Demographic Information
• Patient Education
• Point-of-Service Goals

Tools & Technologies

• ABN Software
• Quality Auditing Systems
• Telephone Switchboard