Patient Access Associate

Carewellhealth; East Orange (NJ); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Associate to streamline patient registration and access functions. This role is crucial in ensuring a smooth admission and discharge process while maximizing the hospital’s cash position. The ideal candidate will possess strong customer service skills, a solid understanding of medical terminology, and the ability to manage multiple tasks effectively. You will work closely with physicians and staff to foster a collaborative environment, ensuring compliance with all regulations. If you are passionate about healthcare and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 2-3 years of experience in hospital admissions is required.
• Strong knowledge of insurance verification and third-party payer requirements.

Responsibilities

• Ensure efficient patient access and registration processes.
• Resolve customer service issues and maintain compliance with regulations.

Skills

Computer skills

Customer service

Medical terminology

Analytical skills

Project management

Organizational skills

Communication skills

Problem solving

Interpersonal skills

Insurance verification

Education

Associates Degree in Business

Equivalent work experience in hospital admissions

Job description

Join to apply for the Patient Access Associate role at CareWell Health Medical Center

Job Summary

Ensure the operations of on-site and off-site patient access, registration and cashier functions to efficiently admit and discharge patients and maximize the hospital’s cash position. Facilitate the resolution of all customer service issues. Ensure staff members develop and maintain a thorough knowledge of the various systems utilized by Patient Access Services.

Essential Functions

• Computer skills, customer service, medical terminology and the ability to do multiple tasks simultaneously.
• Strong analytical and project management skills essential. Outstanding organizational skills and professionalism.
• Knowledge of third party payer requirements. Must be proficient in insurance verification process using on-line techniques.
• Excellent written and verbal communication skills and superior problem solving and interpersonal skills with a variety of individuals are essential.
• Complies with all Federal and State laws and regulations.
• Creates new policies and procedures and ensures that existing departmental policies and procedures are complied with.
• Monitors and audits the accuracy of all information obtained. Enforces that all registration documents, photo IDs and insurance cards are being scanned accurately.
• Responsible for providing Ancillary Providers with necessary and accurate information.
• Responsible to assure a good working relationship with physicians and their office staff as well as fostering a close working relationship with the Hospital Utilization Review staff and the Medical Records department.
• Hands-on with the registration process and helps out wherever the workload dictates.
• Responsible to keep superiors informed of all problems or unusual matters of significance. Responsible to keep staff informed of system changes or compliance issues through group meetings.
• Ability to motivate staff in a dynamic environment is essential.
• Performs other job-related duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education/Certifications

Associates Degree in Business OR Equivalent work experience in hospital admissions setting.

Minimum Work Experience

Two (2) to three (3) years of directly related experience in hospital admissions.

Position Type/Expected Hours of Work

Must be willing to work holidays, weekends and provide additional coverage as needed.

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care