Patient Access Associate FT Split

Care New England Health System; Butler (Butler County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team in a role focused on patient registration and care. This position involves obtaining and managing Personal Health Information (PHI) for patients in a compassionate and efficient manner. You'll be the first point of contact for patients, providing support and guidance while ensuring all necessary information is accurately recorded. This role offers the opportunity to make a meaningful impact on patient experiences and contribute to a respected healthcare organization that values its staff and the communities it serves. If you are passionate about healthcare and customer service, this is the perfect opportunity for you.

Qualifications

• Experience in customer service and patient interaction is essential.
• Attention to detail for accurate patient registration is crucial.

Responsibilities

• Obtain and enter Personal Health Information (PHI) for patients.
• Assist patients and families, ensuring a professional experience.
• Maintain financial integrity through verification of insurance.

Skills

Customer Service

Communication Skills

Attention to Detail

Patient Interaction

Education

High School Diploma

Tools

Patcom

Affinity

SSI system

Job description

Responsible for obtaining Personal Health Information (PHI) for all Butler patients in a timely, professional, and caring manner. This information, entered into the Hospital’s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital.

Greet and receive patients and visitors, assist in comforting and interacting with patients and their families, as well as communicating with other staff in other departments as needed.

Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner.

Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations.

Organize registration forms for inclusion in the patient’s permanent medical record.

Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system.

Scans insurance cards and Photo IDs.

Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients, and Medicare Advance Beneficiary Notice.

Consistently maintains a courteous, helpful, and professional manner with all other staff, patients, and their families. Promotes customer service in daily dealings with anyone with whom contact is made.

Refers patients to the Insurance Team Verification Associates as needed for assistance with OOP costs, copays, or insurance breakdowns and copay collections.

Schedule: Full Time Split and Every Other Weekend (40/80)

Mon - Fri 11:30a-8p - every other weekend

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Americans with Disabilities Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.