Patient Access Associate

CareWell Health Medical Center; East Orange (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Associate to ensure seamless patient registration and access. This role is crucial in maximizing the hospital's cash position while providing exceptional customer service. You will play a key role in facilitating patient admissions and discharges, resolving issues, and ensuring compliance with all regulations. If you thrive in a dynamic environment and have a passion for healthcare, this position offers a fantastic opportunity to make a meaningful impact in patient care.

Qualifications

• 2-3 years of related hospital admissions experience.
• Proficiency in insurance verification and knowledge of third-party payer requirements.

Responsibilities

• Ensure efficient patient access and registration processes.
• Resolve customer service issues and maintain relationships with healthcare providers.

Skills

Computer Skills

Customer Service

Medical Terminology

Analytical Skills

Project Management

Communication Skills

Problem-Solving

Interpersonal Skills

Education

Associate's Degree in Business

Job description

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Job Summary
Ensure the operations of on-site and off-site patient access, registration, and cashier functions to efficiently admit and discharge patients and maximize the hospital’s cash position. Facilitate the resolution of all customer service issues. Ensure staff members develop and maintain a thorough knowledge of the various systems utilized by Patient Access Services.

Essential Functions

1. Computer skills, customer service, medical terminology, and the ability to do multiple tasks simultaneously.
2. Strong analytical and project management skills; outstanding organizational skills and professionalism.
3. Knowledge of third-party payer requirements; proficiency in insurance verification using online techniques.
4. Excellent written and verbal communication skills, with strong problem-solving and interpersonal skills.
5. Compliance with all Federal and State laws and regulations.
6. Creation and enforcement of departmental policies and procedures.
7. Monitoring and auditing the accuracy of all information obtained, including registration documents, photo IDs, and insurance cards.
8. Providing ancillary providers with accurate information.
9. Maintaining good relationships with physicians, office staff, Hospital Utilization Review, and Medical Records departments.
10. Assisting with registration processes as needed.
11. Keeping superiors and staff informed of issues and system changes.
12. Motivating staff in a dynamic environment.
13. Performing other related duties as assigned.

Other Duties

This job description does not encompass all activities, duties, or responsibilities and may change at any time.

Minimum Education/Certifications

Associate's Degree in Business or equivalent hospital admissions experience.

Minimum Work Experience

2-3 years of related hospital admissions experience.

Position Type/Expected Hours of Work

Willing to work holidays, weekends, and additional hours as needed.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care