Patient Access Associate

Memorial Health System; Taylorville, Village of Manlius (IL, NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Specialist to facilitate patient registrations, discharges, and transfers. The role requires strong customer service skills and the ability to work in a fast-paced environment while ensuring compliance with regulations. Ideal candidates will have a high school diploma and experience in customer service, preferably in a medical setting.

Qualifications

• Minimum of 1 year of customer service experience required.
• Experience in a medical office preferred.

Responsibilities

• Completes patient registrations, discharges, and transfers accurately.
• Ensures compliance with HIPAA and other regulations.
• Assists patients and maintains professionalism.

Skills

Customer Service

Typing

Word Processing

Computer Applications

Interpersonal Skills

Education

High School Diploma

Job description

Overview

The Patient Access Specialist is responsible for completing patient registrations, discharges, and transfers accurately and efficiently. This role involves obtaining and verifying all required demographic, insurance, and consent information, as well as securing the appropriate signatures in a timely manner. The specialist also ensures that all necessary forms are completed and distributed, and that patients are informed of any additional relevant details regarding their visit or admission.

Qualifications

Education

• High school diploma or equivalent required

Experience

• Minimum of 1 year of customer service experience required

• Experience with typing, word processing, and computer applications required

• Previous experience in a medical office, registration, billing, or familiarity with medical terminology preferred

Responsibilities

• Greets patients and family members warmly and offers assistance upon arrival.

• Completes all steps of pre-registration and registration, including patient interviews, verifying insurance details, collecting photo identification, obtaining necessary signatures for consent, and distributing required patient documentation.

• Coordinates accurate data collection to verify insurance eligibility and determine financial obligations, which may include collecting co-pays.

• Ensures compliance with HIPAA, Joint Commission, CDC, TMH, and all applicable state and federal regulations. Provides required informational materials at all patient access points.

• Responds appropriately to emergency procedures.

• Assists or transports patients in wheelchairs to their service location.

• Communicates effectively with co-workers and management regarding patient issues, follow-ups, or concerns.

• Demonstrates flexibility, organization, and the ability to function effectively in high-pressure situations.

• Prioritizes patient assistance based on medical urgency, ensuring the most critical patients are served first.

• Assists with onboarding and training of new staff.

• Maintains professionalism and respectful conduct with patients, visitors, peers, and leadership at all times.

• Willing to work flexible hours, including night and weekend shifts, and to cover staffing gaps as needed.

• Demonstrates excellent interpersonal and patient service skills, with emotional maturity and sound judgment when interacting with diverse populations.

• Supports and communicates the mission, vision, and goals of the department and Memorial Health.

• Understands and adheres to department policies and procedures.

• Engages in self-directed learning and participates in annual continuing education activities.

• Performs other job-related duties and special projects as assigned by the manager.