Patient Access Assoc 2

Inova Health System; Fairfax (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading nonprofit healthcare provider in Northern Virginia seeks a dedicated Patient Access Associate 2. This full-time position focuses on patient interactions, including confirming insurance details and handling complaints, while ensuring a high level of service and accuracy. Join their award-winning team and be part of their mission to provide compassionate healthcare.

Benefits

Medical, dental and vision coverage

Tuition and Student Loan Assistance

Mental Health Support

Work/Life Balance initiatives

Qualifications

• 1 year of healthcare patient access experience required.
• Bachelor’s degree accepted in lieu of experience.
• Experience with Healthcare preferred.

Responsibilities

• Handles customer complaints with empathy.
• Confirms insurance coverage efficiently.
• Communicates scheduling changes professionally.

Skills

Empathy

Communication

Problem Solving

Education

High School Diploma or GED

Tools

EPIC

Job description

Inova Center for Personal Health is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday – Friday, between 7:30am - 4:00pm

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offeringpaid time off and paid parental leave.

Patient Access Associate 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

• Education:High School Diploma or GED
• Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor’s degree in lieu of experience).
• Certification:None

Preferred Qualifications:

Experience with Healthcare and EPIC

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receiveconsideration for employment without regard to age, color, disability, gender identity orexpression, marital status, national or ethnic origin, political affiliation, pregnancy (includingchildbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation,veteran status, genetic information, or any other characteristics protected by law.