Patient Access Assoc 2

Inova Health; Fairfax (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Northern Virginia is seeking a dedicated Patient Access Associate 2 for a full-time role. The position involves assisting patients with insurance coverage, scheduling, and ensuring a high level of service. This opportunity offers competitive benefits including medical, dental, and tuition assistance, promoting a healthy work-life balance.

Benefits

Medical, dental and vision coverage

Retirement matching contributions

Tuition and Student Loan Assistance

Mental Health Support

Paid time off and parental leave

Qualifications

• 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle.
• Experience with healthcare and knowledge of insurance.
• Strong communication skills and ability to handle customer concerns.

Responsibilities

• Address customer complaints with empathy and concern.
• Confirm insurance coverage and communicate changes to patients.
• Maintain high accuracy in work volume while improving workflow.

Education

High School Diploma or GED

Tools

EPIC

Job description

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Job Description

Inova Center for Personal Health is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday – Friday, between 7:30am - 4:00pm

Job Description

Inova Center for Personal Health is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday – Friday, between 7:30am - 4:00pm

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.
  
  

Patient Access Associate 2 Job Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
  
  

Minimum Qualifications

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor’s degree in lieu of experience).
• Certification: None
  
  

Preferred Qualifications

Experience with Healthcare and EPIC

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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