Patient Access Apprentice

Yale New Haven Health; Groton (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale New Haven Health Registrar position handling patient registration for inpatient and outpatient services, collecting demographic and financial information, and pre-admission tasks in a fast-paced hospital setting.

Responsibilities include ICD(X) coding, medical necessity screening, and ensuring accurate documentation while coordinating with care teams. Requires strong keyboarding, computer skills, and customer-focused service.

Qualifications

• High School Diploma or equivalent required.
• Good keyboarding skills and computer experience.
• Excellent customer service and ability to perform basic math logic.
• Must demonstrate ability to learn quickly and handle multiple tasks while remaining calm and focused.
• Must be detail oriented and able to follow oral and written instructions.
• Must be able to maintain accurate records and work closely with others in a team setting.

Responsibilities

• Interviews with patients in person or by phone.
• Obtains accurate demographic and financial information.
• Collects co-pays.
• Performs ICD(X) coding.
• Performs medical necessity screening and communicates with physician's office to obtain correct diagnosis.
• Prepares all related forms, patient card and ID bracelet.
• Receives and disseminates information from other departments, physicians, and patients.
• Prepares appropriate and necessary documentation for each patient visit based on type of visit.
• Meets performance expectations for customer service, teamwork, resource utilization, and staff and self development as outlined in performance review.
• Performs other duties as assigned or directed to ensure smooth operation of the department/unit.

Skills

Keyboarding

Customer service

Medical terminology

Attention to detail

Teamwork

Education

High School Diploma Or Equivalent

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Registrar Provides Access To Healthcare By Performing The Following Services In A Professional, Compassionate, And Cost-Effective Manner: Registration Of Inpatient And Outpatient Patients; Clerical Processing For Pre-Admission Testing, Admitting Of Patients; On-Site Registration For Emergency And Outpatient Services, Occupancy Control, And Quality Improvement.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Conducts Interviews With Patients In Person Or By Phone.
• 2.Obtains Accurate Demographic And Financial Information.
• 3.Collects Co-Pays.
• 4.Performs Icd(X) Coding.
• 5.Performs Medical Necessity Screening And Communicates With Physician?S Office To Obtain Correct Diagnosis.
• 6.Prepares All Related Forms, Patient Card And Id Bracelet.
• 7.Receives And Disseminates Information From Other Departments, Physicians, And Patients.
• 8.Prepares Appropriate And Necessary Documentation For Each Patient Visit Based On Type Of Visit.
• 9.Meets Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
• 10.Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.

Qualifications

EDUCATION

High School Diploma Or Equivalent

EXPERIENCE

Good Keyboarding Skills, Computer Experience, Customer Service And Medical Terminology Required. Excellent Customer Service Skill And Ability To Perform Basic Math Logic.

LICENSURE

Not Applicable

SPECIAL SKILLS

Must Demonstrate The Ability To Learn Quickly And Handle Multiple Tasks While Remaining Calm And Focused. Must Be Detail Oriented. Must Be Able To Follow Oral And Written Instructions. Must Be Able To Maintain Accurate Records. Must Be Able To Listen, Communicate Effectively, And Work Closely With Others In A Team Setting.