Sched/Reg

Yale New Haven Health; Westerly (RI); On-site; USD 38,000 - 52,000; Full time

Job summary

Yale NewHaven Health is seeking a Registration Specialist to manage patient scheduling and registrations across multiple sources, ensuring accuracy, appropriate authorizations, and strong customer service. The role requires 3+ years in medical office/customer service, a high school diploma, and obtaining a CHAA certification within 12 months of hire.

The ideal candidate communicates clearly, works well in a team, and uses medical terminology confidently to support physicians, staff, and

Qualifications

• High school diploma or equivalent required with 3+ years medical office or outpatient facility in customer service capacity using medical terminology.
• Certified Healthcare Access Associate (CHAA) through the NAHAM is required within 1 year of hire.

Responsibilities

• Schedules patients from a variety of sources and maintains schedules. Scheduling may involve MD scheduling changes, setup and validation, requiring conversations with physicians, clinical staff and patients to ensure optimal scheduling, productivity and patient satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

CHAA certification

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Provides access to healthcare by performing the following services in a professional, compassionate, and cost-effective manner. Ensures the patient is registered, scheduled and appropriate authorizations are in place.

EEO/AA/Disability/Veteran

Responsibilities

• 1.List core competency
  • 1.1Schedules patients from a variety of sources and maintains schedules. Also includes but not limited to MD Scheduling changes, schedule set up and validation. Scheduling may take multiple calls and conversation with Physicians, clinical staff and patients to assure optimal use of schedule, physician productivity and patient satisfaction.

Qualifications

EDUCATION

High school diploma or equivalent is required with 3+ years medical office or outpatient facility in customer service capacity using medical terminology. Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) is required within 1 year of hire. Must keep certification current.

EXPERIENCE

One year minimum experience in registration required; one year scheduling experience required. Strong keyboarding and computer skills; excellent communication and customer service skills; ability to problem-solve and work closely in a team setting.

LICENSURE

NA

YNHHS Requisition ID

191716