Patient Access Advocate - Traveling Across FL Clinics

Med-Metrix, LLC; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Med-Metrix, LLC is seeking a Patient Advocate to assist uninsured and underinsured patients access financial help through state, hospital, and federal programs across Central Florida locations, including Altamonte Springs, Apopka, Celebration, Davenport, East Orlando, Kissimmee, Minneola, Orlando, Winter Garden, and Winter Park.

Responsibilities include completing applications, gathering documents, and coordinating with agencies to ensure patients receive needed support.

Qualifications

• High school Diploma or equivalent is required, healthcare-related degree preferred.
• 2–3 years of experience in a customer service preferred.
• Bilingual in Spanish (spoken and written skills) a plus.
• Must possess reliable transportation to ensure consistent on-site attendance and punctuality.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills required.
• Strong interpersonal skills and ability to communicate at all levels.

Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
• Identify eligibility and collect required documentation
• Submit and track applications with the local assistance offices
• Provide support for Marketplace insurance when applicable
• Maintain accurate records and meet productivity goals
• Verify and update insurances
• Other duties as assigned
• Use, protect and disclose patients’ PHI only in accordance with HIPAA standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Bilingual Spanish

Education

High school diploma or equivalent

Healthcare-related degree preferred

Tools

Microsoft Office Suite

Job description

Med-Metrix, LLC is seeking a Patient Advocate to assist uninsured and underinsured patients access financial help through state, hospital, and federal programs across Central Florida locations, including Altamonte Springs, Apopka, Celebration, Davenport, East Orlando, Kissimmee, Minneola, Orlando, Winter Garden, and Winter Park.

Responsibilities include completing applications, gathering documents, and coordinating with agencies to ensure patients receive needed support.