Patient Access Advocate - One-Call Resolution

SmithRx; Lehi, Northern (UT, KY); Hybrid; USD 46,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Wellness benefits (Medical, Pharmacy,

Dental, Vision, Life and AD&D

401(k) Retirement Savings

Paid holidays

Parental leave

Disability insurance

EAP

Training opportunities

Job summary

SmithRx is hiring an Inbound Patient Access Specialist in Lehi, Utah. You will guide patient members through enrollment in drug savings programs and ensure timely access to medications while delivering world‑class customer service. The role emphasizes one‑call resolution, compassionate support, and strict HIPAA compliance.

The position offers onsite onboarding with potential for remote work four days per week after 60 days, requiring 100% attendance during training. Local candidates preferred.

Qualifications

• 2+ years of experience in healthcare call center environments.
• Proficiency in Windows, MS Office, G-Suite.
• Salesforce experience preferred.
• Knowledge of PBM systems and health insurance plans preferred.

Responsibilities

• Educate patient members about their pharmacy benefits and help them source medications through savings programs.
• Provide support to members, providers and pharmacies via inbound calls, email, and other channels.
• Handle enrollment in drug savings programs and resolve inquiries.
• Aim for one-call resolution and gather missing information as needed.
• Maintain accurate case documentation and ensure HIPAA compliance.

Skills

Inbound calls

Customer service

PHI/HIPAA

Multitasking

Education

High School diploma or GED

Tools

Windows

MS Office

G-Suite

Salesforce

Job description

SmithRx is hiring an Inbound Patient Access Specialist in Lehi, Utah. You will guide patient members through enrollment in drug savings programs and ensure timely access to medications while delivering world‑class customer service. The role emphasizes one‑call resolution, compassionate support, and strict HIPAA compliance.

The position offers onsite onboarding with potential for remote work four days per week after 60 days, requiring 100% attendance during training. Local candidates preferred.