Patient Access Specialist - Remote & One-Call Support

SmithRx; Lehi (UT); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Wellness benefits

Paid Time Off

Job summary

SmithRx is hiring an Inbound Patient Access Specialist in a hybrid role that blends onsite onboarding with remote work after a 60-day period. You will guide patient members through enrollment and cost-saving programs, providing world-class service and one-call resolutions.

The role requires 2+ years in healthcare call centers, a High School diploma or GED, and proficiency with Windows, MS Office, Salesforce, and PBM systems.

Qualifications

• 2+ years of experience in healthcare call center environments handling inbound calls.
• High School diploma or GED or equivalent required.
• Proficiency in Windows, MS Office, G-Suite; Salesforce experience preferred.

Responsibilities

• Educate patients about their pharmacy benefits and help source medications through savings programs.
• Assist members, providers and pharmacies via inbound calls, email, and other channels.
• Enroll patients in drug savings programs and resolve inquiries with a one-call resolution.
• Coordinate with members, physicians, drug manufacturers, and pharmacies to enroll in savings programs.
• Maintain accurate case documentation and ensure HIPAA compliance.

Skills

Customer service

Communication skills

Multitasking

Empathy & listening

Tech proficiency

Education

High School Diploma or GED

Tools

Salesforce

Windows

MS Office

G-Suite

PBM systems

Job description

SmithRx is hiring an Inbound Patient Access Specialist in a hybrid role that blends onsite onboarding with remote work after a 60-day period. You will guide patient members through enrollment and cost-saving programs, providing world-class service and one-call resolutions.

The role requires 2+ years in healthcare call centers, a High School diploma or GED, and proficiency with Windows, MS Office, Salesforce, and PBM systems.