PATIENT ACCESS ADVISOR

Oneida-Healthcare; City of Utica (NY); On-site; USD 23,000 - 30,000; Full time

Job summary

Oneida Health is seeking a Patient Access Advisor for evening/night shifts to manage front-end patient registration and pre-registration through discharge. The role requires strong communication and computer skills, with confidentiality paramount.

Responsibilities include collecting patient information, ensuring accuracy, collecting co-pays, and guiding patients through the process across the hospital switchboard and main desk.

Qualifications

• High school diploma or equivalent required.
• 1 year of healthcare experience preferred.

Responsibilities

• Collect detailed information for patient records.
• Assist with front-end patient registration from pre-registration to discharge.
• Protect confidentiality and privacy in all communications and documentation.
• Greet customers warmly and provide helpful assistance as needed.
• Search databases accurately for patient information and complete registrations.

Job description

Job DetailsJob Location: Corporate - Oneida, NY 13421Position Type: Full TimeEducation Level: High School/GEDSalary Range: $17.00 - $21.59 HourlyTravel Percentage: NoneJob Shift: EveningsJob Category: Patient RegistrationJob Title: Patient Access Advisor

Job Summary:

Oneida Health is actively seeking a dedicated Patient Access Advisor to join our team for night shifts (3pm – 11pm) on the Hospital's Switchboard and Main Registration desk. This pivotal role involves coordinating, prioritizing, and completing front-end patient registration activities, ranging from pre-registration to patient discharge. The ideal candidate will possess exceptional communication and computer skills, ensuring accurate and efficient patient record management. This position includes scheduled hours every other weekend.

Key Responsibilities:

• Collect detailed information for the patient record.
• Demonstrate care and concern when interacting with and informing customers.
• Protect confidentiality/privacy and avoid gossip in verbal, written, and electronic forms of communication or information sharing.
• Demonstrate friendliness when greeting all customers.
• Provide helpful assistance in anticipating and responding to the needs of customers (e.g., escorting, directing, and/or answering questions).
• Express ideas clearly, concisely, and respectfully in written and verbal formats.
• Demonstrate effective communication.
• Communicate identified issues and concerns in a constructive manner and participate in generating ideas and solutions for improvements.
• Respond in a timely and appropriate way to verbal and written requests.
• Resolve conflict in a constructive manner.
• Accurately search databases for patient information.
• Complete registration by verifying information for established patients or entering information for a new patient prior to discharge.
• Collect co-pays as appropriate and document in the account notes if co-pay is not collected.
• Appropriately distribute registration paperwork according to departmental procedures.

QualificationsEducation:

High School Diploma or equivalent (Required).

Experience:

1 year of healthcare experience (Preferred).

Physical Requirements:

The role involves prolonged periods of sitting, extensive computer usage, and the ability to multitask efficiently in a fast-paced environment.

Soft Skills:

• Exceptional communication and interpersonal skills.
• Compassion and empathy in patient interactions.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in information handling.
• Ability to maintain confidentiality and privacy.
• Adaptability to evolving situations.
• Team collaboration and constructive conflict resolution.