Patient Access & Admissions Specialist

Henderson Hospital; McAllen (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Henderson Hospital in the United States is seeking a patient registration associate to interview patients or responsible parties to collect identification and demographic information, verify insurance benefits, and perform upfront collections. The role ensures eligibility is determined and admissions are arranged per hospital policies while explaining financial responsibilities to the patient.

The position requires 1–2 years in a healthcare business office, strong English/Spanish communication,

Qualifications

• One to two years of medical/healthcare business office experience preferred.
• Excellent customer service skills are required.
• Computer skills required.
• Good verbal communication skills in English/Spanish required.
• Must demonstrate commitment and adherence to STHS’s Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.
• High School diploma, GED or Higher Education required.
• Complete the CPI training within 6 months of hire and maintain certification thereafter.

Responsibilities

• Performs patient registration by interview to obtain identification and demographic information.
• Verifies insurance/other payer benefits and performs up front collections.
• Determines eligibility and arranges for admission following policies and procedures.
• Obtains signatures of individual responsible for payment and explains hospital financial obligation.
• Answers telephone and directs calls accordingly.
• Assists with ordering office supplies as needed and requested.
• Assists in preparing letters and sending correspondence as requested.

Skills

Customer service

Verbal communication

Bilingual English/Spanish

Computer skills

Attention to detail

Education

High School diploma or GED

CPI training within 6 months

Job description

Henderson Hospital in the United States is seeking a patient registration associate to interview patients or responsible parties to collect identification and demographic information, verify insurance benefits, and perform upfront collections. The role ensures eligibility is determined and admissions are arranged per hospital policies while explaining financial responsibilities to the patient.

The position requires 1–2 years in a healthcare business office, strong English/Spanish communication,