Patient Access & Admissions Specialist

Tuality Healthcare; Hillsboro (OR); On-site; USD 33,000 - 45,000; Full time

Job summary

Hillsboro Medical Center is seeking an Admitting Representative to greet patients, collect co-pays, and begin registration with correct demographics and insurance details. You will support patient flow, verify coverage, and maintain documentation while providing courteous, professional service.

The role requires strong communication, accuracy, and the ability to operate across front-desk tasks in a fast-paced environment.

Qualifications

• Six (6) months of work experience in a medical office setting, including high volume direct patient contact, or one (1) year of work experience in a high-volume direct public contact position.
• EMR experience preferred.
• Certified Healthcare Access Associate (CHAA) is a plus.
• Bilingual skills are a plus.

Responsibilities

• Accurately completes compliance documentation for patient admissions as required according to patient service, payer requirements and hospital policy.
• Obtains signatures on applicable registration documentation.
• Registers according to physician’s orders.
• Maintains equipment and reports failure promptly to facilitate repairs.
• Collects co-pay/deductible/deposit per EMTALA laws & organization policy and drops off money on a timely manner.
• Scans insurance card(s) and picture ID of each patient into the account
• Verifies insurance using electronic insurance verification systems.
• Completes registration auditing as needed.
• Maintains resource documents and knows how to look up a policy online.
• Responds to customer needs in person and over the telephone in a courteous manner.

Skills

Customer service

Communication

Typing 30-45 wpm

Multitasking

Bilingual

Education

High school diploma

Tools

EMR software

Job description

Hillsboro Medical Center is seeking an Admitting Representative to greet patients, collect co-pays, and begin registration with correct demographics and insurance details. You will support patient flow, verify coverage, and maintain documentation while providing courteous, professional service.

The role requires strong communication, accuracy, and the ability to operate across front-desk tasks in a fast-paced environment.