Patient Access & Admissions Specialist

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Cook Children's Health Care System in Fort Worth is hiring a Rehab Patient Access Specialist to register patients, verify insurance, collect payments, and support front-office operations with a focus on accuracy and empathy.

You will communicate with patients and providers by phone and in person, ensure compliance with HIPAA and related policies, and assist therapists and the clinic manager as needed. Spanish language ability is highly preferred.

Qualifications

• High School diploma or equivalent required.
• Ability to type, spell, write or print legibly with general knowledge of personal computers required.
• 1-2 years of Hospital admissions or physician's office experience required or 1-2 years professional work experience required.
• Strong interpersonal communication, documentation and customer service skills required.
• EPIC EMR experience preferred.
• Medical terminology preferred.
• Bilingual preferred (Spanish).
• The Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy.
• Incumbent must possess skills to effectively communicate in a professional manner with various internal and external providers.
• Knowledge of health care insurance and managed care required.
• BLS Healthcare Provider certification recommended, not required.
• Annual CPR certification recommended, not required.

Responsibilities

• Register patients by obtaining demographic and third party information with a high degree of accuracy.
• Verify health plan coverage and collect payment toward the plan at the time of service.
• Maintain knowledge of JCAHO, HIPPA, Patient Rights and Responsibilities, and departmental/System policies and procedures.
• Provide administrative and operational support for department therapists and the clinic manager.

Skills

Typing

Customer service

Communication

Spanish language

Medical terminology

Education

High School diploma or equivalent

Tools

EPIC EMR

Job description

Cook Children's Health Care System in Fort Worth is hiring a Rehab Patient Access Specialist to register patients, verify insurance, collect payments, and support front-office operations with a focus on accuracy and empathy.

You will communicate with patients and providers by phone and in person, ensure compliance with HIPAA and related policies, and assist therapists and the clinic manager as needed. Spanish language ability is highly preferred.