Rehab Patient Access Specialist

Cook Children's; Fort Worth, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Cook Children\'s in Fort Worth seeks a Rehab Patient Access Specialist to facilitate admissions and dismissals, register patient demographics, and verify insurance at the point of service. You will collect payments and ensure accurate documentation to support reimbursement.

The role requires strong customer service, effective communication with patients and staff, and familiarity with hospital front-office procedures. Spanish language skills are highly preferred.

Qualifications

• Strong customer service and communication skills required.
• Experience with hospital admissions or physician offices preferred.
• Knowledge of health care insurance and managed care recommended.
• Spanish language ability is a plus.

Responsibilities

• Schedule and perform admission and dismissal processes.
• Register patients by obtaining demographics and third party information with accuracy.
• Verify health plan coverage eligibility at time of service.
• Collect payment toward the patient\'s plan at service time.

Skills

Customer service

Interpersonal communication

Documentation

Typing speed / data entry

Bilingual Spanish

Attention to detail

Calm under pressure

Education

High School diploma

Tools

EPIC EMR

Job description

## Rehab Patient Access SpecialistApply: Fort Worth, TX: Full time: Posted Today: JR-119364**Location:**Fort Worth Rehabilitation Center**Department:**Rehab-South Ft. Worth**Shift:**First Shift (United States of America)**Standard Weekly Hours:**40**Summary:**The Rehab Patient Access Specialist provides access to services provided at the hospital and/or Rehab clinics by scheduling and performing admission and dismissal processes. This position requires excellent customer service skills, both written and oral, which involves ability to communicate effectively over the phone. Knowledge of all tasks performed in the Rehab front office areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is primarily responsible for the registration of patients by obtaining patient demographic and third party information with a high degree of accuracy. They are also responsible for verification of health plan coverage eligibility and collection of payment toward their plan, at the time of service. This position requires knowledge of HMOs, PPOs, Commercial Payers, HSAs, Cobra, Medicaid, STAR plans, CSHCN, CHIP and hospital financial assistance programs. The incumbent is responsible for maintaining knowledge of JCAHO, HIPPA, Patient Rights and Responsibilities, and departmental/System policies and procedures. This position provides administrative and operational support for department therapists and the clinic manager.**Spanish Language Skills Highly Preferred!****Qualifications:*** High School diploma or equivalent required.* Ability to type, spell, write or print legibly with general knowledge of personal computers required.* 1-2 years of Hospital admissions or physician's office experience required or 1-2 years professional work experience required.* Strong interpersonal communication, documentation and customer service skills required.* EPIC EMR experience preferred.* Medical terminology preferred.* Bilingual preferred (Spanish).* The Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy.* Incumbent must possess skills to effectively communicate in a professional manner with various internal and external providers.* Knowledge of health care insurance and managed care required.* BLS Healthcare Provider certification recommended, not required.* Annual CPR certification recommended, not required.