Patient Access & Administrative Specialist

Keystone Substance Abuse Services; Rock Hill (SC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Employee discounts

Job summary

Keystone Substance Abuse Services in Rock Hill, SC seeks an Administrative Assistant who will serve as the welcoming first point of contact for patients, families, and community partners. You will support patient access, intake, scheduling, and front desk activities while explaining financial policies and collecting payments.

This role combines administrative support, data entry, and financial coordination in a fast-paced behavioral health setting, working with clinical and administrative staff

Qualifications

• High school diploma and two (2) years customer service experience.
• Associate or bachelor’s degree and two (2) years’ experience or high school diploma and four (4) years’ customer service experience.
• Working knowledge of computers, Microsoft Office applications, good communication skills (written and verbal).

Responsibilities

• Serve as the first point of contact for patients, visitors, and community partners, providing professional and courteous customer service.
• Support Patient Access operations, including intake, check-in, scheduling, and front desk activities.
• Explain agency financial policies, complete fee agreements, process financial assistance applications, and collect patient payments.
• Complete Point of Entry procedures and maintain accurate patient records.
• Coordinate with clinical and administrative staff to support timely authorizations, billing, and claims processing.
• Process and review billing information, identifying and resolving discrepancies as needed.
• Maintain accurate data entry in electronic health record and billing systems.
• Utilize Microsoft Office and healthcare software applications efficiently while participating in ongoing training and professional development.

Skills

Customer service

Communication

Education

High school diploma

Associate degree

Tools

Microsoft Office

Healthcare software

Job description

Keystone Substance Abuse Services in Rock Hill, SC seeks an Administrative Assistant who will serve as the welcoming first point of contact for patients, families, and community partners. You will support patient access, intake, scheduling, and front desk activities while explaining financial policies and collecting payments.

This role combines administrative support, data entry, and financial coordination in a fast-paced behavioral health setting, working with clinical and administrative staff