Patient Access & Accounts Specialist I

Mid-Valley Hospital & Clinic; Omak (WA); On-site; USD 32,000 - 52,000; Full time

Job summary

Mid-Valley Hospital in Omak, WA is seeking a Patient Account Representative I to support patient check-in, billing, and reception. The role emphasizes excellent customer service, teamwork, and accurate handling of payments within a healthcare setting.

The incumbent will operate EMR software, manage a multi-line phone system, and ensure proper privacy and confidentiality while assisting patients, families, and staff across departments.

Qualifications

• Experience delivering patient-focused service in healthcare or front desk settings.
• Ability to handle payments and deposits and explain procedures.
• Respect patient privacy and confidentiality.

Responsibilities

• Provide customer service to patients and team members.
• Welcome patients and expedite check-in and phone reception.
• Receive payments and record amounts.
• Maintain confidentiality and infection control practices.

Skills

Customer service

Communication

Teamwork

Phone etiquette

Tools

EMR software

Multi-line phone system

Job description

Mid-Valley Hospital in Omak, WA is seeking a Patient Account Representative I to support patient check-in, billing, and reception. The role emphasizes excellent customer service, teamwork, and accurate handling of payments within a healthcare setting.

The incumbent will operate EMR software, manage a multi-line phone system, and ensure proper privacy and confidentiality while assisting patients, families, and staff across departments.