Pathway Review Lead

MV Transportation; Kent (WA); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement benefits

Paid time off

Paid holidays

Job summary

MV Transportation is seeking a Pathway Review Lead to oversee eligibility determinations for the Conditional Eligible Rider program, working with Mobility Specialists and coordinating with Program Manager and Outreach staff. The role involves reviewing rider conditions, mobility aids, and ADA requirements, plus monthly and quarterly reporting.

Ideal candidates will have a BA degree or 5+ years in transportation management, strong Word/Excel skills, and the ability to self-manage from a home

Qualifications

• BA degree or five years of experience in transportation management
• Transportation and Paratransit experience preferred
• Must have a valid driver’s license, excellent driving record, proof of insurance, and own transportation
• Strong knowledge of Word and Excel
• Dedicated home office space for remote work
• Strong written and verbal communication and detail orientation
• Demonstrate the ability to self-manage
• Professional demeanor and confidence in the program

Responsibilities

• Collaborate with Program Manager on Pathway Review issues, policies and developments
• Research routing for trips considering rider conditions
• Consolidate data into monthly reports and case files
• Perform desktop and field review work as Mobility Specialist
• Review standing ride requests before forwarding to Scheduling
• Supervise Pathway Review team members
• Assign work to Mobility Specialists
• Answer questions on policies and procedures
• Ensure timely completion of work
• Oversee all work by Mobility Specialists
• Update policies and procedures as needed
• Generate reports related to Pathway Review performance
• Coordinate with Outreach regarding potential clients for travel training
• Assist Outreach and Transit Instructors for clients referred for fixed routes
• Communicate with Paratransit Certification & ADA Department on reviews and questions
• Share knowledge as an ambassador for Pathway Review

Skills

Five years of experience in transporta

Strong written and verbal communic

Proficient in Word and Excel

Self-management

Remote work readiness

Education

BA degree or higher

Tools

Valid driver's license

Job description

Pathway Review Lead

ID: 2026-12182

Position Type: Regular Full-Time

Job Locations

US-WA-Kent

Overview

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Responsibilities

MV Transportation is seeking a Pathway Review Lead to work with the Conditional Eligible Rider; determinations for eligibility is made after thorough reviews are performed, taking into consideration the riders Conditions, Mobility Aids, and ADA requirements, while working closely with the Program Manager, Outreach Coordinator and all outside sources answering questions regarding the program and support requests for monthly and quarterly reporting.

Responsibilities:

• Proactively works with Program Manager of Transit Options regarding all issues, policies, and developments in Pathway Review.
• Research routing for trips via maps and bus schedules to see, if possible, on fixed route considering rider's conditions.
• Consolidates Data into monthly reports and individual case files.
• Performs desktop and field review work as a Mobility Specialist.
• Reviews Standing Ride Requests prior to forwarding to Scheduling Department.
• Supervises other members of the Pathway Review team (Mobility Specialists).
• Assigns desktop and field review work to Mobility Specialists.
• Answers questions from Mobility Specialists regarding policies and procedures.
• Ensures work is performed in a timely manner.
• Oversees successful completion of all work assigned to Mobility Specialists.
• Updates Policies and procedures documents when seen fit by Program Manager.
• Provides Program Manager all requested reports related to the performance of Pathway Review.
• Works with Transit Options Outreach Coordinator regarding potential clients to be travel trained.
• Helps Outreach Coordinator and Transit Instructors regarding clients who have been referred for training after Pathway Review has determined a fixed route solution.
• Communicates with Metro King County Paratransit Certification & Eligibility Department regarding client reviews, ADA questions and other assigned projects.
• Shares knowledge for all things Pathway Review as an ambassador for the Transit Options Program.

Qualifications

Talent Requirements:

• BA degree or higher is preferred or five (5) years of experience in Transportation related management field.
• Transportation and Paratransit is preferred.
• Must have a valid driver's license, excellent driving record, proof of insurance, and own transportation.
• Must have a strong user knowledge of Word and Excel.
• Have a dedicated home office space for working remotely.
• Strong written and verbal communication skills and being detail oriented is a must.
• Demonstrate the ability to self-manage.
• Inspire confidence in our program and model professionalism, through communication and knowledge, while having fun with a friendly and professional demeanor.

Starting Pay Rate: $29.36/hour - $30.11/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off: 0 mos - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment

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