Pathway Educators

United Parks & Resorts, Inc.; Tampa (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food & merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Busch Gardens Tampa Bay is seeking enthusiastic team members to deliver memorable guest experiences by sharing animal knowledge and park information. As a part-time ambassador, you will engage guests with informative animal presentations, organize educational materials, and help lead tours of the Animal Care Center while ensuring safety and high service standards.

Candidates should be able to work flexible hours, including weekends and evenings, and have strong communication skills; prior guest

Qualifications

• Excellent communication and public speaking skills.
• Ability to provide outstanding guest service.
• Experience in guest/customer service helpful.

Responsibilities

• Represent Busch Gardens with a positive attitude and high-quality service.
• Interact with guests to share animal and park information.
• Conduct animal presentations and explain procedures at habitats and interpret veterinary procedures in real-time.
• Organize materials for educational experiences.
• Lead tours of the Animal Care Center and promote educational tour experiences.
• Ensure guest safety at exhibits and behind the scenes.
• Maintain professional standards during high-stress times.
• Communicate professionally with Ambassadors, Vendors, and guests.
• Perform other duties as assigned.

Skills

Public speaking

Customer service

Communication

Guest relations

Education

Education/Animal Science/Psychology degree preferred

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Enthusiastically represents Busch Gardens by displaying a positive attitude and commitment to quality throughout all aspects of the job.
• Initiate interactions with guests to proactively provide animal and park information.
• Conduct informative and engaging animal presentations on microphone at animal habitats and interpret veterinary procedures in real-time
• Organize, inventory, and prepare materials for educational experiences.
• Facilitate tours of the Animal Care Center and promote educational tour experiences.
• Ensures safety of guests at animal exhibits and behind the scenes.
• Maintain professional quality standards with guest interactions in times of high stress.
• Communicate professionally and effectively with Ambassadors, Vendors, and our Guests.
• Perform other duties as assigned.

What it takes to succeed:

• At least 18 years of age
• Valid Driver’s License
• Working towards a degree or have a degree in Education, Animal Science, Psychology, Zoology or related field preferred but not necessary
• Excellent communication and public speaking skills
• Ability to provide outstanding guest service
• Ability to work up to 28 hours a week
• Ability to work a flexible schedule to include weekday and weekend shifts, evenings, and holidays
• Ability to work in an outdoor environment: high heat, humidity, cold, etc.

What else is important:

• Able to push, pull, lift and carry up to 50 pounds.
• This position requires walking, standing, bending, and overhead reaching
• Ability to work individually and/or within a team setting
• Ability to practice proper time management when given multiple tasks
• Perform cleaning duties, including use of cleaning chemicals
• Basic computer knowledge
• Experience working at a veterinary facility is preferred but not required
• Prior guest/customer service experience preferred

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.