Pathology Case Coordination Specialist

Remote Jobs; United States; Remote; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401k

Fertility care benefits

Job summary

Natera is seeking a detail‑oriented PSC to review tissue cases, enter data accurately, and escalate issues to PAs when needed. The role involves resolving case discrepancies, placing notes/holds for non-conforming samples, and communicating status updates across departments.

You will handle PHI regularly, train on HIPAA/PHI privacy, and participate in interdepartmental meetings while monitoring metrics. Prior medical data entry experience is required.

Qualifications

• High School Diploma (or equivalent) required.
• 2+ years of medical industry related experience.
• Previous computer experience is required.
• Previous data entry experience is required.

Responsibilities

• Review select cases for accuracy of tissue request and elevate to PA’s when needed, complete accurate data entry.
• Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
• Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
• Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.
• Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc
• Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Performs other duties as assigned.

Skills

Data entry

HIPAA knowledge

PHI handling

Communication

Attention to detail

Escalation management

Education

High School Diploma

Job description

Natera is seeking a detail‑oriented PSC to review tissue cases, enter data accurately, and escalate issues to PAs when needed. The role involves resolving case discrepancies, placing notes/holds for non-conforming samples, and communicating status updates across departments.

You will handle PHI regularly, train on HIPAA/PHI privacy, and participate in interdepartmental meetings while monitoring metrics. Prior medical data entry experience is required.