PSC Manager - Columbia, MD

Natera; Columbia (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Natera is seeking an experienced Phlebotomist in Columbia, Maryland, responsible for overseeing phlebotomy operations at the patient service center. The ideal candidate will have over 5 years of phlebotomy experience and excellent communication skills. Responsibilities include verifying test requisitions, obtaining blood specimens, and maintaining specimen integrity.

The Phlebotomist will also manage scheduling, assist with vendor coordination, and uphold Natera's standards during patient interactions. A high school diploma is required, and BS/BA is preferred. Bilingual skills are a plus.

Qualifications

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience preferred
• Previous financial and budgetary experience preferred
• Bilingual language skills preferred

Responsibilities

• Verifies test requisitions and patient identification
• Obtains blood specimens by performing venipunctures
• Maintains specimen integrity using aseptic technique
• Tracks collected specimens and maintains quality results
• Resolves unusual test orders with appropriate contacts
• Completes required training relating to HIPAA/PHI privacy

Skills

Excellent communication skills

Ability to work with cross-functional teams

General understanding of mobile phlebotomy

Ability to learn online tools for program management

Education

High School Diploma (or equivalent)

BS/BA degree

Phlebotomy Certification (or equivalent)

Job description

Overview

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION.

Primary Responsibilities

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.
• Verifies patient by reading patient identification.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system.
• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes; reporting KPIs to product management leadership on biweekly basis.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.
• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team. Assists with managing all phlebotomy equipment associated with the establishment and running of the PSC, may require heavy lifting up to 50 pounds of supplies.
• May require reimbursable travel for stocking of supplies; may include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.
• Assists with managing PSC vendors.
• Assists with phlebotomy program management: monitor distribution and claiming of blood draws; monitor customer feedback; manage small escalations as needed.
• Manage scheduling issues and ensure continued and open communication regarding ongoing draw statuses.
• General phlebotomy knowledge for PSC location (per state regulations).
• Must maintain a current status on Natera’s training requirements.

Qualifications

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience; managing/supervising phlebotomy operations and teams experience preferred; BS/BA degree (preferred)
• High School Diploma (or equivalent) required; Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
• Previous financial and budgetary experience preferred
• Bilingual language skills preferred

Knowledge, Skills, and Abilities

• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
• General understanding of mobile phlebotomy and general phlebotomy services.
• Excellent communication skills.
• Ability to work with cross-functional teams.
• Ability to learn and embrace online tools for effective program management.

Legal and Company Information

Natera is an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment. All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.