Urgent Care Registration Rep

CHS Children's Hospital and Health System, Inc.; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Children’s Wisconsin in Milwaukee is seeking an Urgent Care registration specialist to welcome patient families, perform accurate registrations, and act as a liaison between families and the clinical team to ensure a safe, organized patient flow.

You will follow Front Desk Service Standards, communicate wait times, provide clerical support, and help keep the clinic running smoothly. Travel to all Urgent Care locations may be required, and the role demands strong interpersonal skills.

Qualifications

• High School graduate or GED/HSED required.
• 1+ years registration or scheduling experience in a healthcare setting or related experience.
• Preferred knowledge of medical terminology from coursework or work experience.

Responsibilities

• Adheres to CW and Urgent Care policies and standards.
• Maintains HIPAA compliance and a secure environment while assisting patients.
• Provides exceptional care to patients and families to fulfill the patient experience promise.
• Alerts provider or RN of any patient needing immediate assistance.
• Completes accurate registration including MyChart activation as outlined by policy.
• Manages scheduling queues and uses scheduling applications for appointments and cancellations.
• Performs clerical duties: answering/directing calls, sorting mail, and maintaining a clean, organized space.

Skills

Patient registration

Scheduling

Customer service

HIPAA compliance

Interpersonal communication

Education

High School or GED/HSED

Tools

Scheduling software

Windows

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day,

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary

This role is an active member of the Urgent Care team who is responsible to welcome patient families for their visit, complete accurate registration and act as a liaison between patient families and the clinical team to promote a safe and organized environment for the delivery of services to children and their families within the urgent care setting. This position reports to the Urgent Care Supervisor.

Essential Functions

• Adheres to all CW and Urgent Care policies, procedures, and standards.
• Ensures confidentiality to our customers by creating and maintaining a secure and trusting environment; maintains HIPAA compliance.
• Provides exceptional care to patients and families to fulfill our patient experience promise.
• Alerts provider or Registered Nurse (RN) of any patient needing immediate assistance.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.
• Age-specific information is developed further in the departmental job standards.
• Applies Front Desk Service Standards to provide exceptional care to patients and families.
• Communicates wait time updates to patients and families.
• Provides clerical support to the clinic through answering and directing telephone calls, opening, sorting and routing incoming mail.
• Maintains a clean and organized environment through stocking supplies and disinfecting furniture and medical supplies as needed.
• Completes accurate registration as outlined by the Patient Access Complete Registration policy including MyChart activation.
• Manages assigned work queues to ensure accuracy and completion per department guidelines.
• Utilizes scheduling applications to facilitate appointment scheduling and cancellations.
• Attends staff meetings and in-services, and keeps abreast of communication that affects patient care, services, and clinic operations.

Education:

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)

Required Experience:

1+ years registration or scheduling experience in a healthcare setting or related experience

Required Prior customer service experience

Preferred Knowledge of medical terminology obtained through passing a medical terminology course, or demonstrated through work experience

Preferred Knowledge, Skills and Abilities

Excellent organizational and prioritizing skills necessary to work independently in a fast paced multi-functioned department Requires excellent interpersonal and communication skills in order to assist patients, parents, and physicians and other staff. Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff. Proficient in a Windows environment. Requires the ability to sit for extended period of time while performing duties. May be required to lift up to 25 pounds. Will require travel to all Urgent Care locations. During periods of high volume, additional shifts may be required.

Licenses and Certifications:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required Patient Care Responsibility Provides care appropriate to patient population and as described in applicable policies and procedures.

Required for All Jobs:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.

Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council Dedicated solely to the health and well-being of children We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.