Family Resource Support Specialist

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Children’s Wisconsin is seeking an integrated health navigator to improve health outcomes by linking clinical care with community resources.

The role supports underserved families, identifies needs (food, housing, childcare), and coordinates referrals within the care team, using the EHR for documentation.

Qualifications

• High School graduate or GED/HSED required; Associate degree preferred.
• Community Health Worker certification within 12 months of employment.
• Experience with underserved populations and diverse backgrounds.
• Experience navigating EHR/Epic preferred.
• Bilingual preferred.

Responsibilities

• Engage families to identify resources and create action plans.
• Assist families with basic resource needs (food, housing, childcare) in outpatient settings.
• Conduct telephonic and clinic visits addressing healthcare and social determinants of health (SDOH).
• Collaborate with care teams to coordinate resources and services.
• Document identified needs and services in the EHR.

Skills

Verbal and written communication

Cultural competency

Independent worker

Problem solving

Relationship building

Bilingual

Community health knowledge

Tenacity in outcomes

Education

Associate's Degree in human services/public health

High School Diploma/GED/HSED

Tools

MS Word

Outlook

Excel

Job description

At Children’s Wisconsin, we believe kids deserve the best. Our pediatricians and primary care offices offer parents a level of care that cannot be obtained at other places: Affiliation with the #4 children's hospital in the country (according to Parents magazine) Board-certified pediatricians (learn what it means to be 'board-certified') Many locations spread throughout southeast Wisconsin Commitment to population health and an increased role for pediatricians in the care of children Doctors who are very active in their local communities Access to many health and wellness programs designed to keep kids safe and healthy We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day,

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary

As an integrated member of the healthcare team, the goal is to improve health outcomes by serving as the liaison between the clinical setting and the community. This role empowers underserved patients and families by identifying and utilizing resources to support achievement of whole child and family health goals, working towards long term sustainability and independence. Serves as a facilitator among patient families and internal & external resources and demonstrates strong relationship building and problem-solving skills.

Essential Functions

• Engages families in motivational dialogue to determine best resource options and creates an action plan to obtain these resources to support families.
• Supports families in identifying and clarifying basic resource needs (food, housing, childcare, etc.) in the outpatient clinic setting.
• Conducts ongoing telephonic and clinic-based visits to address the healthcare and social drivers of health (SDOH) of children and caregivers, while following up with families to assess the effectiveness of referrals and provide additional support as needed.
• Operates with continual and intentional integration with expanded care team and system partners to address SDOH and other programming needs to optimize care coordination and resource provision.
• Collects and documents information pertaining to identified needs of patients and/or families and of the services provided in a systematic, continuous, and confidential manner in the EHR.
• Navigates the needs of patients, caregivers, and staff by prioritizing interventions across multiple sectors.
• Supports and contributes to the development and evaluation of Health Navigation program goals.
• Evaluates and advises Health Navigation program on the quality and effectiveness of identified resources, while monitoring and alerting the team to emerging trends, seasonal disruptions, or community barriers.
• In such cases, collaborates to ensure that additional support is provided to wrap around the patient and family to address their needs effectively.

Education

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required Associate's Degree in human services, public health, or related field preferred

Experience

2+ years working with underserved/vulnerable population required Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds required Experience navigating EHR/Epic preferred

Knowledge, Skills and Abilities

• Community Health Worker certification required within 12 months of employment
• Ability to work independently
• Working knowledge of Windows environment (MS Word, Outlook, Excel)
• Verbal and written communication skills
• Demonstrated problem solving skills
• Current, continuous, and trusted member of the community and/or demonstrated cultural understanding, awareness, and competency of those with diverse backgrounds gained through work or personal experiences
• Ability to create longitudinal, empowering and trust-based relationships across cultures
• Tenacity in solution-based outcomes
• Desire to engage in collaborative learning
• Bilingual preferred

Required for All Jobs

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Dedicated solely to the health and well-being of children

We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best.

Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.