Passport Specialist

U.S. Department of State; Hot Springs (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of State is seeking a qualified professional to join the Passport Services Directorate, Office of Adjudication, Restrictive Actions Division. The role involves reviewing, determining passport issuance with regard to law enforcement holds, and adjudicating cases involving denial, limitation, or revocation of U.S.

passport products. The position requires meeting time-in-grade requirements and may involve interagency collaboration.

Qualifications

• Specialized experience demonstrating planning and coordination of program activities and decision-making, including communication and data analysis.
• Experience processing, examining, and resolving holds on passport applications.
• Experience using consular databases to research cases and applying citizenship/nationality laws to determine entitlement to a U.S. passport.

Job description

This position is located in the Bureau of Consular Affairs, Passport Services Directorate, Office of Adjudication, Restrictive Actions Division (PPT/S/A/RA). Serves as the primary liaison with law enforcement and civil matters involving citizenship, passport or other related issues. Reviewing, determining passport issuance with regard to all law enforcement holds, and examining or adjudicating the legal status cases involving the denial, limitation, and revocation of U.S. passport products.

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE:

Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements:

Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

To qualify for the GS-11, you must meet A, B or C as follows:

A.

At least one year of specialized experience, equivalent to at least the GS-09 grade level in the Federal service, that demonstrates the ability to plan and coordinate program activities and the ability to make decisions; the ability to communicate orally and to meet and deal; the ability to assemble data, analyze management problems and recommend solutions; the ability to research, interpret and apply regulatory and precedent material; the ability to communicate in writing; and the ability to interpret statistical data. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.

Qualifying specialized experience must demonstrate the following:

• Experience processing, examining and resolving holds on passport.
• Experience using consular data bases to research cases.
• Experience working with internal stakeholders and the general public.
• Experience applying citizenship and nationality laws to determine U.S. citizenship.

OR B.

A Ph.D. or equivalent doctoral degree or have successfully completed three full years of progressively higher-level graduate education leading to a Ph.D. degree. Major field of study should be public administration, political science, or other field related to this position.

OR C.

A combination of specialized experience as described in A and more than two years of graduate education as described in B which totals at least one year. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.

If you are qualifying based on education, you must submit a copy of your college transcript with your application, and if selected, an official college transcript will be required to verify education prior to employment.

To qualify for the GS-12:

Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.

Qualifying specialized experience must demonstrate the following:

• Experience interpreting & applying nationality and citizenship laws to determine entitlement to a U.S. passport.
• Experience using automated passport systems, to access passport application-related information used in the adjudication of restrictive action cases.
• Experience analyzing and evaluating technical evidence or other documentation that may lead to the denial, limitation, or revocation of passports.
• Experience participating in interagency forums, committees, or working groups to address policy issues related to the adjudication of passport restrictive action cases.

There is no substitute of education for specialized experience for the GS-12 position.

To qualify for GS-13:

Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.

Qualifying specialized experience must demonstrate the following:

• Experience reviewing and resolving complex passport restrictive action cases.
• Experience interpreting and applying citizenship and nationality laws to complex passport cases.
• Experience analyzing evidence to determine passport denial, limitation, or revocation actions.
• Experience providing guidance to internal and external stakeholders on passport restrictive action cases.

There is no substitute of education for specialized experience for the GS-13 position.