Supervisory Passport Specialist

U.S. Department of State; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

The U.S. Department of State, Bureau of Consular Affairs, San Diego Passport Agency, seeks a supervisor to oversee adjudication and passport applications, ensuring compliance with U.S. laws and regulations.

Applicants must meet time-in-grade and time-after competitive appointment requirements by the closing date. Qualifying experience includes resolving highly complex citizenship cases, drafting correspondence, and monitoring quality and productivity.

Qualifications

• 52 weeks at the next lower grade to satisfy time-in-grade requirements.
• 1 year of specialized experience equivalent to GS-12 in immigration/nationality law.
• Experience resolving highly complex citizenship cases.
• Experience drafting and reviewing agency correspondence on complex cases.
• Ability to supervise staff and assign work.

Responsibilities

• Oversee adjudication supervisors and passport application review.
• Ensure compliance with U.S. laws and regulations.
• Monitor the quality and quantity of work of section personnel.
• Devise and implement internal controls to ensure adherence to laws, regulations, policies and procedures.

Skills

Time-in-Grade

Adjudication supervision

Policy compliance

Quality monitoring

Job description

This position is located in the Bureau of Consular Affairs, Deputy Assistant Secretary for Passport Services, San Diego Passport Agency (CA/PPT/SD). This position oversees adjudication supervisors and passport application review, ensuring compliance with U.S. laws and regulations.

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants must have 1 yearå of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.

Qualifying specialized experience must demonstrate the following:

• Experience serving as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
• Experience drafting and reviewing correspondence for the Agency/Center Director on the most complex cases.
• Experience monitoring the overall quality and quantity of the work of section personnel.
• Experiencing devising and implementing internal controls to both assure that laws, regulations, policies and procedures are adhered.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign, review, and supervise the work of others;
• Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
• Ability to adjust to change, work pressures, or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view; and
• Capacity to "see the job through."