Passport Issuance Ops Leader – Fraud Prevention

U.S. Department of State; Boston (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

The U.S. Department of State's Boston Passport Agency seeks a Supervisory Program Manager, working title Assistant Director, to support the Deputy Assistant Secretary for Passport Services in directing Passport Issuance Operations.

This role involves supervising center operations, implementing fraud prevention policies, and guiding the development of protective strategies to deter passport fraud while ensuring timely and efficient service to applicants.

Qualifications

• 1 year of specialized experience equivalent to GS-13 level in Federal service.
• Experience developing new or modified administrative programs, policies, regulations, goals, or objectives.
• Experience planning, directing and coordinating program activities related to passport adjudication, processing, anti-fraud, and acceptance functions.

Responsibilities

• Assists in managing the passport agency/center to provide expert direction and support for all operations.
• Oversees implementation of policies and procedures for document fraud protection and new technologies to detect passport fraud.
• Analyzes patterns used in fraud to develop protective strategies to mitigate this activity.
• Exercises supervisory authorities to ensure work is accomplished timely, efficiently, and effectively.

Skills

Oral Communication

Interpersonal Skills

Problem Solving

Decision Making

Customer Service

Leadership

Planning

Negotiation

Strategic Thinking

Human Capital

Job description

The U.S. Department of State's Boston Passport Agency seeks a Supervisory Program Manager, working title Assistant Director, to support the Deputy Assistant Secretary for Passport Services in directing Passport Issuance Operations.

This role involves supervising center operations, implementing fraud prevention policies, and guiding the development of protective strategies to deter passport fraud while ensuring timely and efficient service to applicants.