BOS Duty Manager Passenger Services

Swissport; Boston (MA); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Boston is hiring a Ramp Supervisor to efficiently direct passenger services and ground handling activities, ensuring safe and quality service delivery. The role includes supervising staff, coordinating daily operations, and maintaining standards with airport authorities.

Expected pay is $65,000–$67,000 per year, with full-time benefits including health and dental insurance, 401(k) matching, paid vacation and holidays.

Qualifications

• High school diploma or equivalent required. Degree preferred.
• Minimum 3 years Ramp Supervisor experience.
• Excellent verbal and written communication skills.
• Excellent knowledge of Ramp Operations.
• Strong organizational and multi tasking skills.
• Leadership ability.
• Customer focus and quality awareness.
• Ability to deal with conflict.
• Valid Driver's License.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.
• Accountable for daily operations.
• Maintain and improve customer and company safety and quality standards.
• Maintain good relations with customers and airport authorities.
• Manage and control all staff assignments.
• Hold daily briefings with all levels of management.
• Provide support to front line management.
• Coach and train all employees to effectively improve operations.
• Ensure workforce adherence to company policies and procedures.
• Other duties as assigned.

Skills

Ramp Operations

Leadership

Communication

Customer focus

Conflict management

Driver's License

Education

High school diploma

Degree preferred

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

To efficiently and profitably manage and direct passenger services activities by providing a safe, quality product covering a range of ground handling services to its customers.

The expected pay rate is $65,000 - $67,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Accountable for daily operations
• Maintain and improve customer and company safety and quality standards
• Maintain good relations with customers and airport authorities
• Manage and control all staff assignments
• Hold daily briefings with all levels of management
• Provide support to front line management
• Coach and train all employees to effectively improve operations
• Ensure workforce adherence to company policies and procedures
• Other duties as assigned

Your profile

• High school diploma or equivalent required. Degree preferred
• Minimum 3 years Ramp Supervisor experience
• Excellent verbal and written communication skills
• Excellent knowledge of Ramp Operations
• Strong organizational and multi tasking skills
• Leadership ability
• Customer focus and quality awareness
• Ability to deal with conflict
• Valid Driver's License

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!