Lead Ramp Operations Duty Manager - Passenger Services

Swissport International AG; Boston (MA); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in Boston is seeking a Ramp Supervisor to efficiently and profitably manage ramp activities, ensuring a safe, quality product across ground handling services for customers.

This full-time role offers a competitive pay range of $65,000–$67,000 per year, along with health and retirement benefits, paid time off, and company holidays. You will lead staff, uphold safety standards, and coordinate with airport authorities.

Qualifications

• High school diploma or equivalent required. Degree preferred.
• Minimum 3 years Ramp Supervisor experience.
• Excellent verbal and written communication skills.
• Excellent knowledge of Ramp Operations.
• Strong organizational and multi tasking skills.
• Leadership ability.
• Customer focus and quality awareness.
• Ability to deal with conflict.
• Valid Driver’s License.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Accountable for daily operations
• Maintain and improve customer and company safety and quality standards
• Maintain good relations with customers and airport authorities
• Manage and control all staff assignments
• Hold daily briefings with all levels of management
• Provide support to front line management
• Coach and train all employees to effectively improve operations
• Ensure workforce adherence to company policies and procedures
• Other duties as assigned

Skills

Ramp Operations

Leadership

Conflict resolution

Customer focus

Strong communication

Multi-tasking

Driver's License

Education

High school diploma or equivalent

Degree preferred

Job description

Swissport International AG in Boston is seeking a Ramp Supervisor to efficiently and profitably manage ramp activities, ensuring a safe, quality product across ground handling services for customers.

This full-time role offers a competitive pay range of $65,000–$67,000 per year, along with health and retirement benefits, paid time off, and company holidays. You will lead staff, uphold safety standards, and coordinate with airport authorities.