Ramp Operations Lead — Safety & Service

Swissport International AG; Boston (MA); On-site; USD 28,929 - 39,950; Full time

Job summary

Swissport International AG is hiring to efficiently manage and direct ramp activities, delivering high-quality products and services at our station. The role requires leadership to supervise staff and ensure safety, with a focus on strong customer service and coordination with Airport authorities.

The position offers full-time hours with an expected pay rate of $25/hr and a benefits package including health and 401(k) plans, paid time off, and holidays.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum one year experience in ramp service or related field.
• Ability to work in a team environment.
• Knowledge about operation of Ground Service Equipment.
• Strong organizational and multi tasking skills.
• Effective verbal and written communication skills.
• Must be able to work in all weather conditions.
• Valid unrestricted Provincial Driver's License, DA and Transport Security Clearance.
• Flexible work schedule including evenings, weekends and holidays.

Responsibilities

• Manage and direct ramp activities to deliver high-quality products/services.
• Ensure Quality, Health, Safety, and Environmental compliance at the station.
• Supervise staff to deliver excellent customer service.
• Maintain safety and performance standards.
• Develop relations with customers and Airport authorities.
• Report irregularities and take appropriate action.
• Participate in internal and customer meetings.
• Conduct daily shift briefings and safety meetings.
• Liaise with OCC regarding workforce requirements.
• Perform daily/weekly audits.
• Maintain good management/workforce relations.
• Ensure adherence to company policies and procedures.

Skills

High School Diploma

Ramp experience

Team player

Ground service equipment knowledge

Organizational skills

Multi-tasking

Effective written and verbal comms

Able to work in all weather

Valid Driver's License

Flexible schedule

Education

High School Diploma or equivalent

Job description

Swissport International AG is hiring to efficiently manage and direct ramp activities, delivering high-quality products and services at our station. The role requires leadership to supervise staff and ensure safety, with a focus on strong customer service and coordination with Airport authorities.

The position offers full-time hours with an expected pay rate of $25/hr and a benefits package including health and 401(k) plans, paid time off, and holidays.