Passenger Services Agent – Frontline Customer Care

Swissport International AG; Burlingame (CA); On-site; USD 30,307 - 33,062; Full time

Job summary

Swissport is seeking a Passenger Service Agent in California to deliver passenger services such as reservations, ticketing, baggage handling, and check-in. You will assist with VIPs and unaccompanied minors, support wheelchair needs, and guide travelers through Customs and Immigration.

The role requires strong English communication, attention to detail, and the ability to operate airline software. Competitive hourly pay and a dynamic aviation environment await you.

Qualifications

• High School diploma or GED required.
• Strong verbal and written English communications.
• Prior customer service experience preferred.
• Ability to type and use airline reservation systems.
• Willingness to work in inclement weather.
• Multilingual abilities desirable.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers through arrival and check‑in processes including support for passengers with special needs such as UM, VIPs and wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to provide wheelchairs, strollers and gate checked bags.
• Comply with all security requirements and Swissport SOPs and policies.
• Operate jet way and reservation/ticketing software.
• Produce all required work documentation.
• Other duties as assigned.

Skills

Customer service

Communication

Multilingual (desirable)

Attention to detail

Self-motivated

Ability to follow procedures

Typing and airline software

Ability to work in inclement weather

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Swissport is seeking a Passenger Service Agent in California to deliver passenger services such as reservations, ticketing, baggage handling, and check-in. You will assist with VIPs and unaccompanied minors, support wheelchair needs, and guide travelers through Customs and Immigration.

The role requires strong English communication, attention to detail, and the ability to operate airline software. Competitive hourly pay and a dynamic aviation environment await you.