Passenger Service Supervisor

ABM industries; South San Francisco (CA); On-site; USD 33,000 - 44,000; Full time

Job summary

ABM is seeking a Supervisor in South San Francisco to oversee projects, supervise day-to-day team operations, and ensure performance goals are met at a designated site. The role includes leading shift briefings, monitoring attendance and performance, coaching staff, and aiding in onboarding and training.

The position requires at least 2 years of supervisory experience, MS Office proficiency, and a valid driver's license.

Qualifications

• At least 2 years of experience supervising employees.
• MS Office (Outlook, Word, Excel) proficiency.
• Valid Driver’s License with satisfactory driving record to operate company vehicles.
• Excellent interpersonal and communication skills.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• High School Diploma or GED.

Responsibilities

• Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.
• Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.
• Monitor employee attendance, punctuality, productivity, and overall performance.
• Coach, train, mentor, and develop team members to maintain high service standards.
• Assist with onboarding and training of new employees.
• Address employee concerns and elevate disciplinary matters as necessary.
• Promote a positive work environment focused on safety, teamwork, and customer satisfaction.

Skills

Supervising experience

MS Office Proficiency

Interpersonal communication

Detail-oriented

Education

High School Diploma or GED

Tools

MS Office (Outlook, Word, Excel)

Job description

Job Description

The Supervisor is responsible for overseeing projects, supervising day-to-day team operations, and ensuring performance goals are met for a designated site. May perform administrative tasks.

Pay

$28/hourly rate

Location

South San Francisco., Ca

Shift: Must be able to work one day of the weekend | Swing Shift

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff and Management Team Members

Responsibilities

• Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.
• Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.
• Monitor employee attendance, punctuality, productivity, and overall performance.
• Coach, train, mentor, and develop team members to maintain high service standards.
• Assist with onboarding and training of new employees.
• Address employee concerns and elevate disciplinary matters as necessary.
• Promote a positive work environment focused on safety, teamwork, and customer satisfaction.

Wheelchair Operations

• Ensure passengers requiring mobility assistance receive courteous, professional, and timely service.
• Monitor service levels and staffing assignments to meet airline and customer demands.
• Assist with coordinating wheelchair requests during peak operational periods.
• Respond to passenger inquiries, complaints, and service recovery situations.
• Ensure compliance with ADA requirements and company service standards.

Baggage Operations

• Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations.
• Monitor baggage handling performance to ensure timely processing and delivery.
• Investigate and document baggage-related incidents, delays, discrepancies, or service issues.
• Coordinate with airline representatives and operations teams to resolve baggage concerns.
• Ensure proper handling of priority, oversized, and special-service baggage.

Operational Excellence

• Coordinate staffing levels based on flight schedules, passenger volume, and operational needs.
• Maintain effective communication with airline partners, airport authorities, and internal departments.
• Monitor operational performance metrics and implement corrective actions when needed.
• Complete shift reports, incident reports, and operational documentation accurately and timely.
• Support irregular operations, flight delays, cancellations, and emergency situations.

Qualifications

At least 2 years of experience supervising employees.

• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
• MS Office (Outlook, Word, Excel) proficiency required.
• Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
• Resourceful team player with a positive outlook and approachable demeanor.
• High School Diploma or GED (Required)

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.