Janitorial Supervisor

ABM Industries; Boston (MA); On-site; USD 58,000 - 62,000; Full time

Job summary

ABM Industries is hiring for a supervisory role focused on directing agents and maintaining efficient operations. The role involves managing daily schedules, upholding safety and quality standards, and coordinating with managers to ensure staffing levels meet demand.

The position requires a high school diploma or GED, strong English communication, and the ability to navigate standard operating procedures and company policies. A background check will be completed as part of the process.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• High school diploma or GED required; college degree or equivalent experience preferred.
• Must be 18 years of age or older and pass a background check.
• Ability to communicate effectively in English and read/interpret safety and operating documents.
• Experience with front-line supervision and adherence to SOPs is expected.

Responsibilities

• Monitor and direct agents to perform duties according to Standard Operating Procedures.
• Operate technology to track and process work orders.
• Adhere to ADA non-discrimination requirements and safety standards.
• Coach, counsel, and discipline employees as needed.
• Assist Managers to achieve strong operational performance.
• Manage staffing levels and daily schedules, including lunches and breaks.

Skills

Staff supervision

Operational excellence

Communication

Policy interpretation

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Description

$58,000 - $62,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

• Monitor and direct agents to perform duties according to Standard Operating Procedures.
• Effectively operate current technology required to track and process work orders.
• Adhere to all ADA non-discrimination requirements.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Assist Managers to achieve strong operational performance.
• Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
• Monitor and maintain appropriate staffing levels.
• Ensure that future schedules are complete (days off, vacations, etc.)
• Ensure all call offs are covered.
• Manage employee lunches and breaks.
• Manage the Attendance Policy
• Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
• Manage daily schedules.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (if applicable).
• Maintain communication with Managers to maintain optimum staffing levels.
• Effectively coach, counsel, and discipline employees.
• Conduct service audits.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Miscellaneous duties as assigned.

Qualifications

Supervisory Responsibilities:

• Front-Line employees on designated account and shift.

Other:

Physical Demands:

• The individual may be required to stand and walk for 2/3 or more of the work shift.
• Individual may be required to talk, hear, and use hands to handle or feel for 2/3 or more of the work shift.
• Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.

Work Environment:

• The work environment has a moderate to heavy noise level.

Minimum Requirements*

Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills:

Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.

Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public.

Computer Skills:

• Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must comply with the Company’s management grooming standards and must wear his or her ABM ID at all times.
• Employee must comply with and enforce all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

Education:

• High school diploma or GED required. College degree or equivalent work experience preferred.

Overall:

• Must be 18 years of age or older.
• Must meet all requirements including successful completion of a background check.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com