PT Passenger Service Agent

ABM industries; South San Francisco (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

ABM Industries is seeking an Airline Passenger Service Agent to support airport operations and passenger services across multiple roles. The position offers an hourly pay of $22.51 with varied shifts (4am-12:30pm, 9pm-2am, 9pm-5am) and a comprehensive benefits package.

Roles include Amenity Cart, Baggage Handler, Wheelchair Agent, Lobby/Wayfinder Agent, and more. Prior customer service experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Ability to stand and walk for the majority of the shift and perform physically demanding tasks.

Responsibilities

• Meet arriving flights and assist passengers at baggage claim.
• Provide wheelchair and mobility assistance to passengers and assist with directions.
• Direct passengers to designated security checkpoints and provide guidance on procedures.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Job Description

The PT Airline Passenger Service Agent is a multi-functional, cross-utilized position designed to support airport operations and passenger services. Employees may be assigned to perform duties in the roles of Amenity Cart Agent, Baggage Handler, Catering Seal Breaker, Equipment Agent, Exit Guard, Lobby Agent, Manual Encoder, Wayfinder Agent, and/or Wheelchair Agent. Daily assignments, work locations, and responsibilities may vary based on operational needs, staffing

Hourly Pay: $22.51

Shift: Mon-Sun (4am-12:30pm, 9pm-2am and/or 9pm-5am) Must be flexible to work any days and hours.

Open availability. (Hours are not set up yet, must be flexible withing graveyard or early morning)

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members |

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

General Duties/Essential Job Functions:

• Perform required equipment pre-operational safety checks at the start of each shift in accordance with Environmental, Safety, and Health (ESH) guidelines.


• Complies with all safety, security, compliance, and quality standards established by the Company, clients, and regulatory authorities.


• Perform miscellaneous or additional duties as assigned to support operational needs.

Amenity Cart Agent

• Ensure carts are properly stocked, organized, and maintained to provide high-quality service and passenger satisfaction.

Baggage Handler

• Meet arriving flights and assist passengers at baggage claim.


• Carry, move, or otherwise transport passenger luggage between the airport terminal, baggage claim areas, ticket counters, and designated curbside or sidewalk locations.


• Assist with the proper handling of oversized luggage, including kennels, skis, and other special items.


• Maintain and restock baggage-related supplies (i.e tubs).

Catering Seal Breaker

• Meet all arriving catering trucks at the designated Central Checkpoint location.


• Verify catering truck security seals in full compliance with TSA standards, Airport Confirm that seal numbers and identifying information match the documentation provided by the catering driver.


• Conduct visual inspections of tamper-evident seals to ensure they are intact and show no signs of damage or tampering.

Equipment Agent

• Manage the check-in and check-out process for operational equipment, including RF scanners, radios, R&D cords, boxes, and related tools.


• Ensure all equipment issued is properly documented through the established inventory management system.


• Conduct daily inventory counts of all equipment within the Equipment Room.


• Maintain the organization, cleanliness, and functionality of the Equipment Room.


• Receive and document incoming equipment or supply deliveries.


• Document all equipment loss, damage, or discrepancies using the appropriate forms.

Exit Guard

• Monitor and secure designated exits, doors, stairways, escalators, and elevators to prevent unauthorized access to secured areas without first passing through an approved security checkpoint.


• Verify credentials and prevent individuals without proper authorization from entering secured areas while providing directions and guidance to the appropriate locations as needed.


• Respond promptly to security alarms, unauthorized access attempts, and security

Lobby Agent / Wayfinder Agent

• Verify boarding passes and/or airport-issued credentials to confirm authorization for access.


• Monitor and manage passenger queues to maintain optimal flow and minimize wait times.


• Direct passengers to designated security checkpoint lanes and provide clear guidance on security procedures, including removal of personal items for screening.

Additional Lobby Agent Duties

• Control access to security checkpoints in accordance with TSA security directives, permitting entry only to ticketed passengers, airport employees, and authorized personnel.

Additional Wayfinder Agent Duties

• Assist international arrivals by directing them to appropriate lanes based on citizenship and ensuring they have completed necessary customs and immigration paperwork.

Manual Encoder

• Scan misread barcode tags to determine the correct baggage routing.


• Update baggage routing information to ensure luggage is directed to the appropriate destination.


• Assign rerouted baggage to the designated pier.


• Move unreadable baggage to the appropriate area for further processing.

Wheelchair Agent

• Provide wheelchair and mobility assistance to passengers within inside and outside the airport terminal, including curbside, ticketing, security checkpoints, gates, baggage claim, and other designated areas.


• Transport passengers in a courteous, respectful, and professional manner, ensuring passenger comfort, dignity, and safety at all times.


• Assess passenger needs and communicate available options to support comfort and mobility during transport, in accordance with training and policy.

Qualifications

• High school diploma or equivalent preferred


• Previous customer service experience preferred.


• Ability to work independently and manage time effectively


• The individual may be required to stand and/or walk for majority of the shift and perform physically demanding tasks, including climbing stairs, bending, stooping, kneeling, lifting, carrying, pushing, and/or pulling 75 pounds or more depending on assigned duties.

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

Must have Customer Service experience. (Hours are not set up yet, must be flexible withing graveyard or early morning)

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com