Passenger Services Agent

Jobtailor; Phoenix (AZ); On-site; USD 26,000 - 38,000; Full time

Job summary

Jobtailor in Phoenix, AZ is hiring a customer service agent to assist travelers at the airport. Responsibilities include handling reservations, issuing tickets, managing baggage, and guiding passengers through boarding and security processes.

The role requires at least 1 year in customer service, strong communication skills, and the ability to work varied shifts. You must be able to lift baggage up to 50 lbs and obtain an airport security badge. English proficiency is essential.

Qualifications

• Minimum high school diploma or GED.
• At least 1 year of experience in customer service or related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication skills.
• Ability to lift and handle baggage weighing up to 50 lbs.
• Basic computer proficiency, including the ability to input data and use relevant software.
• Stay up to date on recurrent training as assigned.
• Ability to obtain and maintain airport security badge.
• Ability to read, write, and speak the English language.

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check‑in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close‑out times and complete necessary flight documentation for accuracy.
• Handle post‑departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles and returning found items.
• Process claims for lost or damaged baggage and forward larger claims to appropriate personnel.
• Receive and process airfreight shipments, including routing, rates, and documentation.
• Maintain inventory records for airfreight shipments and ensure warehouse accuracy.
• Ensure compliance with site security protocols and report breaches or suspicious activities.

Skills

Customer service

Verbal communication

Written communication

Data entry

Teamwork

Education

High school diploma or GED

Tools

Airline reservation systems

Computer proficiency

Job description

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check‑in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close‑out times and complete necessary flight documentation for accuracy.
• Handle post‑departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on‑the‑spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Requirements

• High school diploma or GED equivalent
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Stay up to date on recurrent training as assigned
• Ability to obtain and maintain airport security badge
• Ability to keep up with recurrent training in a timely manner
• Ability to read, write, and speak the English language

Certifications & Qualifications

• high school diploma
• GED
• airport security badge