Passenger Service Lead

Menzies Aviation; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Menzies Aviation in Charlotte, NC is seeking an Operations Supervisor for Passenger Services to coordinate and support the team by ensuring safety, efficiency, and on-time performance. You will assist agents and liaise with carriers to meet standards while maintaining morale and smooth inter-department communication.

The role requires 18+ years, a high school diploma or equivalent, a technical certificate, and the ability to lift 70 lbs. Flexibility for weekends and holidays is essential.

Qualifications

• Must be 18 years or older with a High School Diploma, GED or equivalent work experience.
• One year college certificate or technical school, six months related experience or equivalent.
• Ability to supervise up to 10-15 passenger service agents.
• Must pass all pre-employment testing including drug testing and a physical.
• Ability to lift up to 70 lbs.
• Must maintain a valid state driver’s license.
• Must be able and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents perform duties professionally and safely.
• Ensure smooth operation through coordination between departments and agencies for on-time operation.
• Monitor, evaluate and recommend training needs; maintain training records for Agents.
• Attend to day-to-day administration (ordering supplies, procedures, communications, investigations).
• Liaise with Carriers’ representatives to meet requirements and standards.
• Assist in maintaining staff morale with clear and open communication.
• Cover manpower shortages and assist whenever necessary.
• Other duties as assigned.

Skills

Supervise 10-15 agents

Pre-employment testing

Valid driver’s license

Lift 70 lbs

Flexible weekends/holidays

Education

High School Diploma or GED

Technical certificate / college certificate

Job description

• Coordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
• Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale having clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be 18 years of age and have a High School Diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safelylift upto 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Qualifications

Education

Required

High School or better.

Experience

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.