Passenger Service Agent - Full time

Menzies Aviation; Wichita, Northern (KS, KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

401K

Paid Training

Paid Parking

Uniform Provided

Job summary

Menzies Aviation is seeking a Customer Service Agent in Wichita, KS to assist passengers with check-ins, document verification, seating and baggage handling at the ticket counter and gates. You will uphold uniform guidelines and conduct codes while delivering friendly, efficient service.

The role requires strong English communication, computer skills, and the ability to remain calm under pressure. Shift hours include morning and afternoon blocks, with opportunities for paid training and benefits.

Qualifications

• Must be at least 18 years of age.
• Must pass a pre-employment drug screen.
• Ability to read, write and speak English.
• Must have a positive, can-do, upbeat personality.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Prior Customer Service Experience Strongly Preferred.
• Intermediate Computer Skills Required.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircrafts.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Skills

English proficiency

Computer skills

Customer service experience

Positive attitude

Stand for long periods

Education

High School or better

Driver's license

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircrafts
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Shift: 11:00-12:00 and 14:30 - 1500

Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Would you like to see more detail on what we are looking for? Please see the following job description for further information

Qualifications

• Must be at least 18 years of age
• Must pass a pre-employment drug screen
• Ability to proficiently read, write and speak English
• Must be comfortable lifting/moving up to 70lbs of cargo and baggage
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior Customer Service Experience Strongly Preferred
• Intermediate Computer Skills Required

Knowledge, Skills, and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• 401K, STD, LTD, and more
• Paid Training
• Paid Parking
• Uniform Provided
• $15.00 /hour

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Qualifications

Education

Licenses & Certifications

Required

High School or better.

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.