MCO Passenger Service Agent - Bilingual English/Portuguese

Swissport; Orlando (FL); On-site; USD 18,184 - 25,898; Part time

Job summary

A leading global aviation services provider is seeking a MCO Passenger Service Agent - Bilingual English/Portuguese. This part-time position involves providing essential passenger services, managing baggage, and assisting during check-in. Candidates should possess excellent communication skills, customer service experience, and be fluent in Spanish. A high school diploma and legal residency in the US are required. Join our team to connect the world of aviation and experience our commitment to diversity and inclusion.

Qualifications

• Good command of the English language both verbal and written.
• Passionate about customer service and must have relevant work experience.
• US legal residency (green card or Citizenship).
• Valid Florida Driver's License.

Responsibilities

• Provide all required passenger/customer services.
• Inspect and verify passenger documentation.
• Assist passengers through arrival and check-in processes.
• Manage passenger baggage processing.

Skills

Customer service

Fluent in Spanish

Excellent communication skills

Attention to detail

Education

High School diploma or GED equivalent

Job description

Join to apply for the MCO Passenger Service Agent - Bilingual English/Portuguese role at Swissport.

This range is provided by Swissport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $16.50/hr. This is a part-time position.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Good command of the English language both verbal and written
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Fluent in Spanish
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather
• US legal residency (green card or Citizenship)
• Valid Florida Driver's License

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!