Passenger Service Agent

Menzies Aviation; Colorado; On-site; USD 32,000 - 52,000; Full time

Job summary

Menzies Aviation in Colorado is seeking a passenger services agent to assist passengers and ensure safe arrivals at their destinations. You will handle check-in, seating, documentation checks, and boarding passes for domestic and international flights.

The role requires 1 year of customer service experience, ability to lift up to 70 lbs, and flexibility to work variable shifts, including holidays; on-site work in all weather conditions and compliance with safety policies are expected.

Qualifications

• Minimum 1 year of customer service experience.
• Must be able to read, write and speak English.
• Able to lift up to 70 lbs and work indoors and outdoors.
• Flexible to work variable shifts including weekends and holidays.

Responsibilities

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for flights.
• Provide correct boarding passes for charter flights.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Assist with governmental agency requirements.
• Connect and disconnect jetway/stairs as necessary.
• Announce arrivals and departures as needed.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or GED

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-criticallogisticsservices at over300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a member of our passenger services team, you will beassistingpassengers and their property to arrive safely at their destinations.

What you will be doing

• Computerized check-in of passengers for international and domestic travel.
• Designateseat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Assistwith various governmental agency requirements.
• Connect and disconnect Jetway/stairsas necessary.
• Announce arrivals anddeparturesas necessary.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whileat work to take reasonable care of the health, safety and wellbeing of yourself and othersin accordance withprovided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health,safetyand welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be at least 18 years of age.
• One (1) year Customer Service experience.
• HSD or GED
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable),
• Must be able to speak, read, and write in English.
• Must be available and flexible toworkvariable shiftsincludingweekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact therecruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Qualifications

Education

Required

High School or better.

Experience

Required

1 year:

Customer Service Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.