Passenger Service Agent

Triangle Services of Florida Inc; Miami (FL); On-site; USD 26,000 - 36,000; Part time

Job summary

Triangle Aviation Services in Florida is seeking a part-time passenger services agent responsible for check-in, baggage handling, and passenger documentation. You will coordinate with airlines and ground handlers, verify boarding passes, and provide travel information to customers.

This role requires good customer service and communication skills, the ability to lift baggage, and compliance with TSA and CBP clearances.

Qualifications

• Previous work experience is a plus.
• Excellent customer service and communication skills.
• High School diploma or GED; higher education is a plus.

Responsibilities

• Computerized check-in passengers for international and domestic travel.
• Seat assignments for the passengers; verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned flight.

Skills

Customer service

Communication

Education

High School diploma or GED

Job description

Job Details

Description

BASIC DESCRIPTION

Responsible for providing outstanding customer service in passenger services related activities, baggage acceptance, passenger documentation, system actualization, proper air fare and excess baggage charges.

QUALIFICATIONS

Previous experience is a plus.

Good Customer service and excellent communicator.

High School or GED achieved, higher education is a plus.

The requirements listed below are representative of documentation required:

• At least 18 years of age.
• Legal to work in United States of America
• TSA Security Clearance
• CBP clearance.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITES

• Computerized check-in passengers for international and domestic travel
• Seat assignments for the passengers. Verify documentation for international and domestic flights
• Ensure correct boarding passes are provided to each passenger for the assigned flight.
• Verify ticket and seat reservations. Match manifest to on board count
• Assist with various governmental agency requirements
• Connect and disconnect jet way/stairs as necessary. Maintain liaison with airlines and customer representatives and ground handlers.
• Announce arrivals and departures as necessary. Maintain current knowledge of all flight times during shift. Provide information to customers
• Assist with baggage tagging and claim reports
• Close and transfer the flight information.
• Make all sales reports.
• Use the airport ID only during working hours.
• Any other task assigned by his/her superior
• Work as a Team member with respect on a multicultural working environment.

PHYSICAL DEMANDS

• Able to lift 0-70 pounds
• Bending - sporadically and as needed.
• Handling bags, boxes, wheelchairs, mobility devices, baby strollers, walking devices.

Additional details

• We are drug free environment, candidate must take a drug and alcohol test

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $22.53/Hr.

Employment Type Part-Time

Regular/Temporary Regular

Equal Opportunity Employer

The Company is an equal opportunity employer, where employment is based upon personal capabilities and qualifications, in compliance with all applicable federal, state, and local fair employment practices laws. The Company strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, status as a victim of domestic violence status, actual or perceived physical or mental disability or any other protected characteristic as established by applicable law.

2021 Triangle Aviation Services