Passenger Service Agent

Menzies Aviation; Hayden (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Menzies Aviation, Hayden (HDN) seeks a Passenger Service Agent to assist passengers at the ticket counter and gates, verify documents, assign seats, provide gate information, and help with baggage handling within the airport environment.

You will work from the ticket counter to the gate, interacting with customers, hosting kiosks, and ensuring a smooth, safe passenger experience while following uniform guidelines and conduct standards.

Qualifications

• Must be at least 18 years old.
• Must have a current valid US driver’s license.
• High school diploma, GED, or equivalent work experience.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to read, write and speak English proficiently.
• Excellent communication skills.
• Must have a positive, can-do, upbeat personality.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and other passenger issues in the airport.
• Verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Host self-service kiosks.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Be enthusiastic and keep a positive attitude while offering assistance.
• Make announcements, check baggage, and assign seats in the gate area as needed.
• Ensure safe and secure operations.
• Adhere to uniform guidelines and codes of conduct.

Skills

Customer service

Communication

English proficiency

Stand for long periods

Positive attitude

Education

High school diploma or GED

Job description

Reports to: Passenger Service Lead, Passenger Service Supervisor Location: HDN

Overview

The Passenger Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Main accountabilities include:

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
• Verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Host self-service kiosks
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Be enthusiastic and keep a positive attitude while offering assistance.
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
• Ensure safe and secure operations.
• Adhere to Menzies uniform guidelines and codes of conduct.
• Duties as assigned.

Safety, Security and Compliance

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience

• Must be at least 18 years of age.
• Must have a current valid US driver’s license.
• High school diploma, GED, or equivalent work experience.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English
• Excellent communication skills
• Must have a positive, can-do, upbeat personality.
• Able to remain calm under pressure
• Able to stand for long periods of time at the ticket counter and gate check-in areas.
• The job primarily is done indoors but at times you will be required to work outdoors.
• Comfortable lifting 70 lbs.
• Must pass FBI background check and obtain US Customs seal.
• Must pass pre-employment drug screen.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Prior Customer Service Experience Strongly Preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use han s to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear. Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/our move up to 70lbs.

Work Environment

?The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Customer Service Agents team is provided with a Menzies Aviation uniform including a long coat. This individual will also work with customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.