Night-Shift Passenger Service Agent – International Travel

Colonial Group; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Cathay Pacific Airline is seeking a Passenger Service Agent in Boston for a shift from 9:30pm to 2:00am. You will handle electronic check-in, document verification, seat assignment, and boarding pass distribution for both international and domestic flights.

Responsibilities include ensuring ticket accuracy, matching manifests to passenger counts, and assisting passengers with information as needed. The role requires strong communication, customer service, and physical stamina for airport duties.

Qualifications

• Must have strong communication and interpersonal skills.
• Basic computer literacy required.
• Ability to stand, bend, and move for extended periods.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Electronic check-in of passengers for international travel.
• Verify documents for international and domestic flights.
• Assign passenger seats and ensure correct boarding passes.
• Verify ticket and seat reservations; match manifest to on-board count.
• Announce arrivals and departures as necessary; provide information to passengers.

Skills

Communication

Customer service

Computer literacy

Interpersonal skills

Physical fitness

Education

High school diploma or GED

Job description

Cathay Pacific Airline is seeking a Passenger Service Agent in Boston for a shift from 9:30pm to 2:00am. You will handle electronic check-in, document verification, seat assignment, and boarding pass distribution for both international and domestic flights.

Responsibilities include ensuring ticket accuracy, matching manifests to passenger counts, and assisting passengers with information as needed. The role requires strong communication, customer service, and physical stamina for airport duties.